Courier Dispatcher | Full-Time, On-Site - California

Rapid Medical•West Hollywood, CA

7d•Onsite

About The Position

As a Dispatcher, you're the person clients call when something's time-sensitive, the person drivers rely on when the unexpected happens, and the connective tissue that keeps deliveries moving on time, every time. You'll manage real-time dispatch for a fleet of 1099 (contractor) drivers delivering to our client sites — assigning routes, monitoring performance, solving problems on the fly, and keeping drivers and clients aligned throughout the day. This is a fast-paced, high-volume, last-mile environment, and we're looking for people who've operated in one before.

Requirements

2+ years of dispatch or route coordination experience in transportation, courier, or last-mile delivery logistics
Comfortable with high volume — you've managed a large number of routes, drivers, or stops at once and know how to keep things moving without losing accuracy
Calm and composed under pressure — fast-moving operations with real stakes don't rattle you; they energize you
Skilled multitasker — you juggle client calls, driver check-ins, and dispatch adjustments simultaneously without losing your footing
Professional communicator, written and verbal — you adapt your tone from a concerned client to a stressed driver without missing a beat
Comfortable with technology — you pick up new dispatch and routing platforms quickly and use them to your advantage
Able to work the required on-site schedule — this is an in-office role, and reliable attendance for every scheduled shift is essential
Able to reliably commute — to our Los Angeles, CA office for every scheduled shift

Nice To Haves

experience dispatching for Amazon DSP, UPS, FedEx, or a similar high-volume delivery operation is a strong plus
Bilingual — a plus, not required (Spanish/English)

Responsibilities

Assign and adjust routes in real time to keep pace with high daily delivery volume
Monitor real-time conditions — including traffic, weather, and capacity — and make adjustments as needed to maintain service levels
Coordinate driver assignments, manage available capacity, and ensure the right resources are positioned to support daily operations
Track performance against delivery windows and service-level targets, and escalate risk early
Serve as a point of contact for the client account — fielding scheduling requests, answering questions, and handling escalations with professionalism and urgency
Support drivers via our mobile platform, serving as a calm, reliable resource in high-pressure moments
Identify and flag service issues before they become problems — you anticipate, not just react
Own incident response: missed pickups, vehicle issues, time-sensitive reroutes — you find a path forward quickly
Document issues, resolution steps, and patterns to help us continuously improve operations
Audit driver documentation — chain-of-custody, temperature logs — and escalate non-compliance issues immediately
Uphold the operational standards our clients trust us to maintain