Courier Associate

NBT Bancorp•Norwich, NY

32d•Onsite

About The Position

Responsible for performing various duties related to the courier area including: Completion of assigned courier routes, coordination of supply and mail sorting and delivery, answering internal customer calls and questions, ability to follow procedures and interrogate data, basic decision-making requirements including ongoing focus on risk and fraud mitigation, ensuring compliance with regulations, working to meet service level expectations and customer service needs. Responsible to complete ongoing training and development goals, including cross training on the department tasks to ensure team coverage.

Requirements

High School diploma or GED
Customer service skills.
Oral and written communication skills.
Data entry skills helpful but not required.
PC skills in a Windows environment preferred.
Organizational skills
Ability to analyze data and make decisions based on department procedures and guidelines
Driver’s license with a safe driving record.
Ability to drive multiple vehicles.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

Nice To Haves

Relevant experience preferred

Responsibilities

Complete assigned duties, including: completion of courier route, communication of vehicle maintenance needs, vehicle upkeep, mail, and retention and supply sorting and delivery.
Provide support to internal and/or external customers, cross train on other courier routes as assigned and provide coverage for other team duties as required.
Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position. Ensure ongoing adherence to pertinent policies, procedures, and internal controls. Ongoing focus on risk and fraud mitigation.
Uphold service level standards under normal conditions.
Other duties as assigned.

Benefits

Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Paid Sick and Safe Leave: For your health and safety.