County Casework Supervisor - GPS Intake

Luzerne County•Wilkes-Barre, PA

2d•Onsite

About The Position

The County Casework Supervisor is responsible for operational planning, direction, supervision, and coordination of General Protective Services (GPS) intake services. The position provides supervisory oversight of work assignments and performance for the GPS Intake Unit, which includes five caseworkers and a Social Service Support Worker. The supervisor may assign referral response times and ensures they are met, coordinating with the Screening Unit Supervisor so that screened referrals are assigned and handled within required timeframes and in compliance with regulations and agency policy. The supervisor oversees intake assessments and case assignments, services supporting children’s safety, well-being, and permanency, family service plans and children’s permanency plans, safety and risk assessments, and incoming and outgoing correspondence. The supervisor ensures regular supervisory conferences, as-needed meetings, and documented supervisory reviews every ten days from referral receipt through assessment determination. Ongoing supervision continues while a case remains active in the unit. Additional responsibilities include reviewing and analyzing case records, evaluating staff performance, planning and providing in-service training, assessing supervisees’ training needs, and recommending further training. The supervisor ensures appropriate legal action concerning dependency and shelter care is initiated when needed and participates in court preparation and presentations. The role requires working knowledge of regulatory and policy requirements, maintaining required statistics, monitoring service effectiveness through statistics and logs, and informing the Social Service Coordinator of service delivery issues or needs. The supervisor must complete at least 20 hours of training annually and conduct themselves professionally while promoting the vision and mission of Luzerne County Children and Youth Services. A driver’s license and access to a vehicle are required for court, meetings, home visits, and other work-related duties outside the agency. Additional duties may be assigned as needed for agency operations. This is a full-time, permanent position, scheduled 8:00 AM to 4:00 PM, for 75 hours bi-weekly, at 111 N. Pennsylvania Ave., Wilkes-Barre, PA 18701.

Requirements

Two years of professional experience in public or private social work and a bachelor’s degree with major coursework in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences; OR an equivalent combination of experience and education that includes 12 college credits in those fields.
Pennsylvania residency.
Eligibility for selection under merit system employment regulations.
Knowledge of basic principles of supervision.
Knowledge of current case management and social work principles, practices, and methodology.
Knowledge of individual and group behavior and methods for working effectively with children, youth, and families; people who are mentally disabled; people who are physically challenged; and others.
Knowledge of basic principles and methods of program interpretation and community organization.
Knowledge of rules, regulations, policies, and procedures related to social services.
Knowledge of current social, economic, and health problems and available resources.
Ability to plan, organize, and supervise professional and non-professional social service staff.
Ability to analyze, interpret, and evaluate case records and recommend sound courses of action.
Ability to orient and train subordinates on rules, regulations, policies, and procedures and provide technical assistance.
Ability to establish and maintain effective working relationships with clients, families, agency staff, community service agencies and facilities, and the general public.
Ability to make clear and pertinent statements orally and in writing.
Valid driver’s license and access to a vehicle.
Meet the selection criteria, including minimum experience and training requirements; meritorious service; and, for seniority promotion, at least one year in the next lower class by the posting closing date of 8/28/2026.

Responsibilities

Plan, direct, supervise, and coordinate intake services.
Oversee work assignments and performance of the GPS Intake Unit, including five caseworkers and a Social Service Support Worker.
Assign response times to referrals as needed and ensure response deadlines are met.
Coordinate with the Screening Unit Supervisor to ensure referrals are assigned and processed in accordance with regulations and agency policy.
Oversee intake assessments, appropriate case assignments, services for children’s safety, well-being, and permanency, family service plans, permanency plans, safety and risk assessments, and correspondence.
Ensure regular supervisory conferences and as-needed meetings occur, and that supervisory reviews are completed and documented every ten days from receipt of referral through assessment determination.
Provide ongoing supervision while cases remain active in the unit.
Review and analyze case records and evaluate staff performance.
Participate in planning and providing in-service training; assess supervisees’ training needs and recommend additional training.
Ensure needed legal action concerning dependency and shelter care is initiated and be available for court preparation and presentations.
Maintain knowledge of regulatory and policy requirements and maintain statistics required by agency policy.
Monitor service effectiveness through statistics and log keeping, and inform the Social Service Coordinator of service delivery issues or needs.
Attend at least 20 hours of training annually.
Conduct oneself professionally and promote the vision and mission of Luzerne County Children and Youth Services.
Perform additional duties as necessary for agency functioning.
Travel to court, meetings, home visits, and other work-related duties outside the agency using a driver’s license and access to a vehicle.