Countertop Service Technician - Non-Installation

Cambria • Phoenix, AZ

4d • Onsite

About The Position

The Field Service Technician (FST) serves as a Cambria ambassador of service, providing on-site support to residential and commercial customers. The role involves evaluating product-related claims, addressing customer concerns, and performing finish work and repairs where applicable. The technician documents site findings and completed work, communicates service options and expectations, and coordinates with the Regional Product Representative. The position requires daily local travel and 30–40% overnight travel. A branded company vehicle may be provided, subject to fleet availability; temporary mileage reimbursement may be provided until a vehicle is available.

Requirements

• High school diploma or equivalent.
• One year of experience in field service, customer service, or a trade position is preferred.
• Exceptional interpersonal, verbal, and written communication skills.
• Strong customer service skills and the ability to build rapport and communicate effectively with clients.
• Meticulous attention to detail and commitment to quality workmanship.
• Excellent problem-solving and critical-thinking skills.
• Ability to operate power tools safely and efficiently.
• Accurate color perception.
• Professional appearance and demeanor.
• Ability to lift up to 50 pounds daily and to stand, bend, and twist while performing service work.
• Ability to drive for long periods.
• Valid driver’s license from the state of residence.
• Must successfully pass a Motor Vehicle Record check in accordance with Cambria standards.
• Ability to travel locally daily and overnight 30–40% of the time.

Nice To Haves

• Experience in field service, customer service, or a trade position.
• Familiarity with Google Suites and Salesforce.
• Ability to read technical drawings and documents.

Responsibilities

• Travel to customer sites to evaluate product-related claims and provide courteous, professional service responsive to customer needs.
• Inspect claims, gather details, take photographs, and provide complete and timely documentation of findings and work performed.
• Explain service solutions and options and set appropriate customer expectations.
• Perform on-site repairs using approved standards, techniques, and materials while maintaining high-quality workmanship.
• Arrive on time, complete work within expected timeframes, and contribute to team efficiency and success.
• Communicate with the Regional Product Representative about site visits and product findings.
• Maintain company vehicles, tools, and equipment in good working condition and maintain a professional appearance.
• Follow safety policies and procedures.
• Perform additional duties or projects assigned by management to support departmental and organizational goals.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Seven paid holidays
• 401(k) with matching
• Discretionary profit sharing
• Flexible spending account
• Life and supplemental life insurance
• Disability insurance
• Referral program
• Tuition reimbursement
• Employee assistance program
• Employee discount
• Professional development assistance
• Branded company vehicle, subject to fleet availability, or temporary mileage reimbursement until a vehicle becomes available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED