Countertop Service Technician - No-Installation
About The Position
The Field Service Technician (FST) serves as a Cambria ambassador of service, providing exceptional on-site service to residential and commercial clients. The role involves customer service, evaluating product-related concerns, and performing finish work or repairs where applicable. The technician travels to customer sites, documents findings and work performed, explains service options, and completes repairs using Cambria-approved standards, techniques, and materials. The position requires daily local travel and overnight travel. The technician is expected to maintain company vehicles, tools, and equipment, follow safety policies, and communicate with the Regional Product Representative. A branded company vehicle may be provided based on fleet availability; temporary mileage reimbursement may be provided until one is available. An offer is contingent on successful completion of a background verification check.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in a customer service role and/or at least 1 year of experience in a field service or trade position.
- Exceptional interpersonal, verbal, and written communication skills.
- Strong customer service skills and ability to build rapport and communicate effectively with clients.
- Meticulous attention to detail and commitment to quality workmanship.
- Excellent problem-solving and critical-thinking skills.
- Ability to safely and efficiently operate various power tools.
- Accurate color perception.
- Professional appearance and demeanor.
- Valid driver’s license from the state of residence.
- Ability to successfully pass a Motor Vehicle Record (MVR) check in accordance with Cambria’s standards.
- Ability to lift up to 50 pounds daily and drive for long periods.
- Ability to stand, bend, and twist while performing service work.
- Ability to meet daily local travel requirements and overnight travel requirements.
Nice To Haves
- Familiarity with Google Suites and Salesforce.
- Ability to read technical drawings and documents.
Responsibilities
- Travel to customer sites to evaluate product-related claims and provide courteous, professional, responsive customer service.
- Thoroughly inspect claims, gather necessary details, take photographs, and provide complete, timely documentation of findings and work performed.
- Explain service solutions and options while setting appropriate expectations.
- Perform on-site repairs using Cambria-approved standards, techniques, and materials, maintaining high-quality workmanship.
- Arrive on time, complete tasks within expected timeframes, and contribute to team efficiency and success.
- Communicate and partner effectively with the Regional Product Representative regarding site visits and product findings.
- Maintain company vehicles, tools, and equipment in excellent working condition and maintain a professional appearance.
- Follow all safety policies and procedures.
- Perform additional duties or projects as assigned by management.
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Seven paid holidays
- 401(k) with matching
- Discretionary profit sharing
- Flexible spending account
- Life, supplemental life, and disability insurance
- Referral program
- Tuition reimbursement
- Employee assistance program
- Employee discount
- Professional development assistance
- Branded company vehicle based on fleet availability, or temporary mileage reimbursement until a vehicle is available
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
