Countertop Service Technician - Non-Installation

Cambria•Phoenix, AZ

1d•$24 - $31•Onsite

About The Position

The Field Service Technician is a Cambria service ambassador who provides on-site service to residential and commercial clients. The role involves responding to customer concerns, evaluating product-related claims, and performing finish work or on-site repairs where applicable. The technician documents inspections and work performed, communicates service options and expectations to customers, and coordinates site findings with the Regional Product Representative. The position requires daily local travel and 30–40% overnight travel. A branded company vehicle may be provided depending on fleet availability; temporary mileage reimbursement is available until a vehicle becomes available. The technician must hold a valid driver’s license and pass a Motor Vehicle Record check in accordance with company standards. The starting hourly range is $24.00–$31.00, with individual pay determined by factors such as work location, related experience, and relevant education or training.

Requirements

High school diploma or equivalent.
A valid driver’s license from the state of residence.
Ability to successfully pass a Motor Vehicle Record check in accordance with Cambria’s standards.
Exceptional interpersonal, verbal, and written communication skills.
Strong customer service skills and the ability to build rapport and communicate effectively with clients.
Meticulous attention to detail and commitment to quality workmanship.
Excellent problem-solving and critical-thinking skills.
Ability to operate power tools safely and efficiently.
Accurate color perception.
Professional appearance and demeanor.
Ability to lift up to 50 pounds daily and to stand, bend, and twist while performing service work.
Ability to drive for long periods.
Availability for daily local travel and 30–40% overnight travel.

Nice To Haves

One year of experience in a field service, customer service, or trade position is preferred.
Familiarity with Google Suites and Salesforce.
Ability to read technical drawings and documents.

Responsibilities

Travel to customer sites to evaluate product-related claims and provide courteous, professional, responsive customer service.
Thoroughly inspect claims, gather details, take photographs, and provide complete, timely documentation of findings and work performed.
Explain service solutions and options and set appropriate expectations with customers.
Perform on-site repairs using Cambria-approved standards, techniques, and materials, maintaining quality workmanship.
Arrive on time, complete work within expected timeframes, and contribute to team efficiency and success.
Communicate and partner with the Regional Product Representative regarding site visits and product findings.
Maintain company vehicles, tools, and equipment in excellent working condition and maintain a professional appearance.
Follow all safety policies and procedures.
Perform additional duties or projects assigned by management to support departmental and organizational goals.