Genesis Counterperson

Genesis of Cherry Hill • Marlton, NJ

3d • Onsite

About The Position

Genesis is seeking a Counterperson to assist customers and technicians with parts inquiries, identify their needs, and provide expert advice and technical assistance. The role involves using catalogs and systems to look up parts, processing sales transactions, handling payments, and creating invoices. Responsibilities include managing inventory, processing special orders and returns, promoting sales, and maintaining an organized workspace. Continuous learning about new products and industry trends is also expected.

Requirements

• A high school diploma or equivalent is generally required.
• Prior experience in parts sales, retail, or customer service.
• A strong knowledge of automotive or equipment parts, systems, and mechanics is essential for assisting customers.
• Excellent interpersonal and communication skills are needed to interact with a diverse customer base and resolve issues professionally.
• Strong organizational skills and attention to detail are critical for managing inventory, tracking orders, and handling paperwork accurately.
• Familiarity with inventory management software, point-of-sale (POS) systems, and electronic parts catalogs.
• The capacity to identify customer needs and find creative solutions or alternative parts is a valuable skill.
• The role may require standing for long periods, lifting heavy parts, and handling materials.
• A positive, reliable, and team-oriented work ethic is necessary for success in a fast-paced environment.

Nice To Haves

• Prior experience in parts sales, retail, or customer service.

Responsibilities

• Assist customers or technicians in person, over the phone, and via email with parts inquiries.
• Identify customer needs and provide expert advice and technical assistance.
• Use catalogs and systems to look up parts, provide recommendations, and order items that are out of stock.
• Process sales transactions, handle payments, and create invoices for retail customers, service technicians, and wholesale accounts.
• Provide quotes, follow up on back-ordered parts, and communicate effectively with customers, technicians, and suppliers.
• Manage and maintain accurate parts inventory, including daily restocking, ordering out-of-stock items, and performing cycle counts.
• Place special orders for parts that are not in stock, track shipments, and notify customers and technicians when the order arrives.
• Process customer and vendor returns, inspect items for damage, and issue proper credit or refunds.
• Promote sales, specials, and companion parts to maximize revenue and ensure customers are aware of the full product line.
• Keep the counter and inventory areas clean, organized, and uncluttered.
• Maintain clear and orderly records of all repair orders, invoices, and special-order parts.
• Stay current on new products, technical information, and industry trends by participating in training programs.

Benefits

• Choice of three health insurance plans
• Choice of two dental plans
• 401(k) retirement plan with company match
• Choice of two vision and eyeglass plans
• Company paid life insurance
• Optional voluntary benefit menu including disability insurance, legal services, group term life insurance, critical illness insurance and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED