Counter (Open Availability, Columbus Ave.)

Magnolia Operating•New York, NY

About The Position

The Counter team member upholds Magnolia Bakery’s core values and mission while presenting and promoting the brand, product quality, and customer service standards. The role focuses on serving customers at the counter in a fast, efficient, and friendly manner, supporting team service, and maintaining well-stocked, attractive product displays and clean work areas. The position also requires following food safety, sanitation, and company operating procedures; maintaining product quality and consistency; and reporting food safety, quality, maintenance, or equipment concerns to leadership. Success means reliably carrying out the role’s responsibilities while contributing to a safe, productive, and guest-focused work environment. This is a fast-paced retail and/or production role with frequent interaction with guests, team members, and leadership. The work may involve mornings, evenings, weekends, holidays, and overtime as business needs dictate. The role regularly involves standing and walking for extended periods, handling food products and equipment, repetitive motions, lifting and carrying up to 25 pounds regularly and occasionally up to 50 pounds, and working in refrigerated, freezer, and hot production environments.

Requirements

No specific education, work experience, or certifications are identified.
Customer service-oriented attitude.
Strong communication skills.
Ability to follow policies and procedures and take direction.
Outgoing, friendly personality.
Ability to work well with a diverse team and treat people respectfully.
Motivation, dependability, and a strong work ethic.
Desire to work in a fast-paced environment.
Punctuality and readiness to work on time.
Ability to stand and walk for extended periods.
Ability to frequently use hands and fingers to handle equipment, tools, or food products.
Ability to reach, bend, stoop, kneel, crouch, and twist.
Ability to lift and carry up to 25 pounds regularly and occasionally up to 50 pounds.
Ability to push or pull carts, racks, and equipment.
Ability to work in refrigerated, freezer, and hot production environments and perform repetitive motions throughout the workday.

Responsibilities

Handle counter transactions quickly, efficiently, and in a friendly manner to ensure customer satisfaction.
Acknowledge customers warmly and respond to their needs and requests.
Communicate clearly and courteously with customers.
Participate in team service so customers are served quickly.
Resolve customer problems with a sense of urgency.
Complete work assignments to a high standard.
Wrap and stock desserts and supplies.
Place desserts on display and monitor inventory of items for sale.
Keep workstations and work areas neat, clean, organized, and safe.
Follow food safety and sanitation standards and company operating procedures.
Maintain product quality and consistency standards.
Report food safety, quality, maintenance, or equipment concerns to leadership.
Identify and help eliminate health code violations and safety hazards.
Follow policies and procedures, respond to coaching and direction, and work respectfully with a diverse team.