Counter (Open Availability, Columbus Ave.)
About The Position
The Counter team member upholds Magnolia Bakery’s core values and mission while representing its brand, product quality, and customer service standards. The role serves customers by processing counter transactions efficiently and courteously, supporting team service, resolving customer concerns, and completing assigned work to a high standard. It also includes wrapping, stocking, displaying, and monitoring desserts and supplies, and keeping work areas clean and organized. The position follows food safety, sanitation, quality, and company operating procedures; reports food safety, quality, maintenance, or equipment concerns to leadership; and helps maintain a safe, productive, guest-focused environment. Success is measured by customer satisfaction, quick and friendly service, accurate product handling and display, inventory monitoring, and clean, organized workstations. This role is in a fast-paced retail and/or production environment with frequent interaction with guests, coworkers, and leadership. It may involve mornings, evenings, weekends, holidays, and overtime according to business needs. The hourly pay range is $17–$18, with placement based on relevant qualifications and business considerations.
Requirements
- No specific education, work experience, or certifications are identified.
- Customer service-oriented attitude.
- Strong communication skills.
- Ability to follow policies, procedures, directions, and role expectations.
- Outgoing, friendly personality and ability to work respectfully with a diverse team.
- Ability to respond positively to coaching and direction.
- Motivated, dependable, punctual, and committed to a strong work ethic.
- Willingness to work in a fast-paced environment.
- Ability to maintain food safety standards and identify health code violations and safety hazards.
- Ability to stand and walk for extended periods; frequently handle equipment, tools, or food products; and reach, bend, stoop, kneel, crouch, and twist.
- Ability to lift and carry up to 25 pounds regularly and occasionally lift up to 50 pounds; push or pull carts, racks, and equipment; and perform repetitive motions.
- Ability to work in refrigerated, freezer, and hot production environments.
Responsibilities
- Handle counter transactions in a fast, efficient, and friendly manner.
- Acknowledge customers warmly, respond to their needs, and communicate clearly and courteously.
- Participate in team service so customers are served quickly.
- Resolve customer problems with a sense of urgency.
- Complete work assignments with excellence.
- Wrap and stock desserts and supplies.
- Place desserts on display and monitor inventory of items for sale.
- Keep workstations and surrounding areas neat, clean, organized, and safe.
- Follow food safety and sanitation standards and company operating procedures.
- Meet product quality and consistency standards.
- Report food safety, quality, maintenance, or equipment concerns to leadership.
- Maintain a guest-focused and productive work environment.
Benefits
- Medical insurance for eligible team members.
- Dental insurance for eligible team members.
- Vision insurance for eligible team members.
- 401(k) plan.
- Paid sick time.
- Commuter benefits.
- Voluntary life insurance.
- Short- and long-term disability coverage.
- Employee Assistance Program (EAP).
- LifeMart employee perks.
- Employee discounts.
- Shoes for Crews stipend.
- One complimentary dessert per shift.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
