Counter Sales/Warehouse Associate

Tidewater Fleet Supply LLC•Hampton, VA

39d•Onsite

About The Position

Tidewater Fleet Supply / TNT Parts is seeking a dependable, customer-focused Counter Sales / Warehouse Associate. This role combines parts sales and customer service with warehouse responsibilities, including receiving freight, pulling orders, stocking inventory, and preparing deliveries. The ideal candidate enjoys working with customers, has knowledge of parts, and is willing to assist in the warehouse when needed.

Requirements

Strong customer service and communication skills.
Heavy-duty truck, trailer, automotive, equipment, or parts experience preferred.
Parts counter, warehouse, distribution, or inventory experience preferred.
Ability to identify and locate parts using catalogs and computer systems.
Strong attention to detail and a commitment to order accuracy.
Good organizational and multitasking skills.
Ability to work independently while also being a strong team player.
Willingness to learn products, systems, and processes.
Basic computer skills and ability to learn inventory and parts systems.
Dependable work ethic and willingness to help wherever needed within the branch.

Responsibilities

Provide excellent service to walk-in and telephone customers by understanding their needs and helping them find the right parts.
Identify and locate parts using catalogs, interchange information, and computer systems.
Process customer orders accurately and efficiently.
Answer incoming customer calls and respond to parts, pricing, availability, and order-status questions.
Locate and source non-stocked parts when needed.
Process buyouts and special orders for customers.
Develop knowledge of product lines to make recommendations and better serve customers.
Follow up on customer needs and work with team members to resolve issues.
Help maintain a clean, organized, and professional counter and customer area.
Receive incoming freight and verify shipments for correct parts, quantities, and condition.
Report shortages, damages, overages, or other receiving discrepancies.
Accurately stock products in their assigned warehouse locations.
Pull and stage customer orders, transfers, and deliveries.
Verify that outgoing orders have the correct parts and quantities.
Load and unload products as needed.
Assist with cycle counts and other inventory-control activities.
Safely operate appropriate warehouse equipment, including pallet jacks, hand trucks, forklifts, and other material-handling equipment.
Complete required receiving, shipping, inventory, and warehouse documentation.
Follow company procedures for handling regulated or hazardous materials.
Maintain a clean, safe, and organized warehouse.
Perform other duties as needed to support the branch and customers.