Counter Sales/Warehouse Associate

Tidewater Fleet Supply•Hampton, VA

38d•Onsite

About The Position

Tidewater Fleet Supply / TNT Parts is seeking a dependable, customer-focused Counter Sales / Warehouse Associate to join their team. This is a hands-on position that combines parts sales and customer service with warehouse responsibilities. Responsibilities include assisting customers with parts identification and orders, processing orders, answering calls, and sourcing non-stocked parts. Warehouse duties involve receiving freight, pulling orders, stocking inventory, preparing deliveries, and operating warehouse equipment. The ideal candidate enjoys working with customers, has parts knowledge, and is willing to assist in the warehouse when needed.

Requirements

Strong customer service and communication skills.
Heavy-duty truck, trailer, automotive, equipment, or parts experience preferred.
Parts counter, warehouse, distribution, or inventory experience preferred.
The ability to identify and locate parts using catalogs and computer systems.
Strong attention to detail and a commitment to order accuracy.
Good organizational and multitasking skills.
The ability to work independently while also being a strong team player.
A willingness to learn our products, systems, and processes.
Basic computer skills and the ability to learn inventory and parts systems.
A dependable work ethic and willingness to help wherever needed within the branch.
Ability to regularly lift, carry, push, or pull products weighing up to 75 pounds.
Ability to move heavier products of up to 300 pounds using appropriate mechanical equipment such as hand trucks, pallet jacks, or hydraulic lifts.
Regular standing, walking, bending, twisting, reaching, squatting, pushing, and pulling.
Ability to work at a steady pace in a warehouse environment.
Ability to safely operate warehouse and material-handling equipment after proper training.
Frequent computer use, telephone communication, and interaction with customers and coworkers.

Nice To Haves

Heavy-duty truck, trailer, automotive, equipment, or parts experience
Parts counter, warehouse, distribution, or inventory experience

Responsibilities

Provide excellent service to walk-in and telephone customers by understanding their needs and helping them find the right parts.
Identify and locate parts using catalogs, interchange information, and computer systems.
Process customer orders accurately and efficiently.
Answer incoming customer calls and respond to parts, pricing, availability, and order-status questions.
Locate and source non-stocked parts when needed.
Process buyouts and special orders for customers.
Develop knowledge of product lines to make recommendations and better serve customers.
Follow up on customer needs and work with other team members to resolve issues quickly.
Help maintain a clean, organized, and professional counter and customer area.
Receive incoming freight and verify shipments for correct parts, quantities, and condition before products are stocked.
Report shortages, damages, overages, or other receiving discrepancies.
Accurately stock products in their assigned warehouse locations.
Pull and stage customer orders, transfers, and deliveries.
Verify that outgoing orders have the correct parts and quantities before they leave the branch.
Load and unload products as needed.
Assist with cycle counts and other inventory-control activities to help maintain inventory accuracy.
Safely operate appropriate warehouse equipment, including pallet jacks, hand trucks, forklifts, and other material-handling equipment.
Complete required receiving, shipping, inventory, and warehouse documentation.
Follow company procedures for handling regulated or hazardous materials.
Maintain a clean, safe, and organized warehouse.
Perform other duties as needed to support the branch and our customers.