Counter Sales Representatiive

Shepherd Electric Supply•Richmond, VA

18h•Onsite

About The Position

Counter Sales is where Shepherd’s reputation is made and kept — one transaction at a time. When customers walk through the door or call in with a time-sensitive need, the Counter Sales Representative is the face of Shepherd: knowledgeable, dependable, and ready to help. When quotes are accurate, products are identified quickly, and customers feel taken care of, they come back. This role protects revenue, builds loyalty, and strengthens the relationships that drive Shepherd’s growth.

Requirements

High school diploma or equivalent required
Proficiency in computer usage
Strong attention to detail and commitment to getting things right the first time
Dependable attendance and a team-oriented mindset
Ability to successfully complete pre-employment screening requirements

Nice To Haves

1–3 years of experience in the electrical industry preferred; attitude and reliability matter more than years
Familiarity with Eclipse software is a plus
Bilingual (Spanish) proficiency is a plus
Physical ability to stand, walk, bend, stoop, climb ladders, and lift items up to 70 lbs.

Responsibilities

Assist walk-in and call-in customers with part identification, product selection, and order processing
Provide accurate quotes and follow through to close — no dropped handoffs
Build strong customer relationships that bring contractors and facility managers back by name
Represent Shepherd professionally in every interaction — appearance, conduct, and communication
Develop and maintain working knowledge of electrical products across multiple product lines
Identify parts correctly so customers get what they need the first time
Support accurate order processing so transactions are right before they leave the counter
Participate in ongoing product training to stay sharp and current
Collaborate effectively with branch teammates in a fast-paced environment
Support multiple product lines and adapt to shifting priorities across the day
Complete tasks assigned by branch leadership with ownership and follow-through
Flag issues early — stock shortfalls, order concerns, customer escalations — before they compound