Counter Sales

Cross Technologies Inc.•Raleigh, NC

15h•Onsite

About The Position

Cross Company is a 100% employee-owned company that has been innovating the industrial world since 1954, applying advanced technologies and services to increase customer efficiency, reduce risk, and improve quality across a multitude of industries. This Counter Sales position is a vital part of the Hose and Fittings Group, operating on the front line of industrial service and custom fabrication, supporting two locations in Raleigh and Durham.

Requirements

High School diploma or GED required
Basic math - particularly addition and subtraction of fractions, and ability to read and understand measurement (specifically using measuring tapes)
Basic reading skills
Basic PC-MS office skills
Basics of warehouse operations and terminology
Ability to lift 50 lbs.

Nice To Haves

Prefer one year experience with basic retail or counter sales in related fields
Team work oriented
Customer focused
Ability to multi-task
Self-Motivated
Mechanical aptitude
Problem solving abilities
Good judgment
Handle stressful situations well
Responsive
Creative
Ability to work with limited supervision
Communication
Organization
Detail oriented
Able to meet technical expertise levels as follows: Recognize information required to properly specify a hose or other related product, Recommend the appropriate hose and related products based on information furnished by the customer, Read engineering drawing and dimensional specifications, Recognize major features, advantages, & benefits of our products, Pass Hose Certification requirements and earn Parker PTC certifications.

Responsibilities

Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.
Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards.
Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation.
Maintain a safe, clean, and organized warehouse.
Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions.
Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient.
Process counter customer orders to meet company performance matrix guidelines.
Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information.
Issue quotes using Trend and Microsoft Office.
Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably.
Recognize information required to properly specify a hose or other related product.
Recommend the appropriate hose and related products based on information furnished by the customer.
Read engineering drawing and dimensional specifications.
Recognize major features, advantages, & benefits of our products.
Pass Hose Certification requirements and earn Parker PTC certifications.
Communicate all significant customer and supplier issues to Retail Sales Manager.
Complete all assigned individual performance and development goals.
Perform various, miscellaneous tasks and projects as directed.