Counter Sales Representative
About The Position
Counter Sales is where Shepherd’s reputation is made and kept — one transaction at a time. When customers walk through the door or call in with a time-sensitive need, the Counter Sales Representative is the face of Shepherd: knowledgeable, dependable, and ready to help. When quotes are accurate, products are identified quickly, and customers feel taken care of, they come back. This role protects revenue, builds loyalty, and strengthens the relationships that drive Shepherd’s growth. At Shepherd Electric Supply, excellence in service, pricing, and products has been our mission since 1892. As the oldest wholesale electrical distributor in the Baltimore/Washington area, we take pride in our exceptional customer service and extensive inventory. We have a rich history of partnering with industry leaders like Siemens and Eaton, and our commitment to quality and innovation has made us a trusted name in the industry. Join our team and be a part of our legacy!
Requirements
- High school diploma or equivalent required
- Proficiency in computer usage
- Dependable attendance and a team-oriented mindset
- Ability to successfully complete pre-employment screening requirements
- Physical ability to stand, walk, bend, stoop, climb ladders, and lift items up to 70 lbs.
- Strong attention to detail and commitment to getting things right the first time
Nice To Haves
- 1–3 years of experience in the electrical industry preferred; attitude and reliability matter more than years
- Familiarity with Eclipse software is a plus
- Bilingual (Spanish) proficiency is a plus
Responsibilities
- Assist walk-in and call-in customers with part identification, product selection, and order processing
- Provide accurate quotes and follow through to close — no dropped handoffs
- Build strong customer relationships that bring contractors and facility managers back by name
- Represent Shepherd professionally in every interaction — appearance, conduct, and communication
- Develop and maintain working knowledge of electrical products across multiple product lines
- Identify parts correctly so customers get what they need the first time
- Support accurate order processing so transactions are right before they leave the counter
- Participate in ongoing product training to stay sharp and current
- Collaborate effectively with branch teammates in a fast-paced environment
- Support multiple product lines and adapt to shifting priorities across the day
- Complete tasks assigned by branch leadership with ownership and follow-through
- Flag issues early — stock shortfalls, order concerns, customer escalations — before they compound
Benefits
- The expected pay rate for this position is starting at $22.00 per hour depending on experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
