Counter Sales Representative
TROPIC SUPPLY INC•Miami, FL
•Onsite
About The Position
The Counter Sales Representative role at Tropic Supply is more than just selling parts; it's about keeping the trade moving by providing expert advice and solutions to HVAC technicians, refrigeration contractors, and mechanical professionals. This is not a retail job. The ideal candidate will be a trusted advisor, not just an order-taker, who can offer speed, accuracy, and product knowledge. Tropic Supply is a family-owned company with over 53 years of experience, emphasizing a supportive team environment and long-term employee relationships.
Requirements
- Experience at a parts counter, supply house, or trades-adjacent environment, required
- Familiarity serving HVAC technicians, refrigeration contractors, mechanics, or similar trade professionals
- Comfort with product lookups, order entry, and fast-paced counter operations
- Ability to lift up to 75 lbs and move materials safely in a warehouse and counter setting
- Clear, professional, and patient communication under pressure
- Treats every contractor like a professional relationship worth keeping, not a transaction to close
- Stays calm and clear under pressure when the counter is stacked up and the phone will not stop
- Has the judgment to ask when unsure instead of guessing on a part
- Self-directed, with no need for constant supervision
Responsibilities
- Help technicians and contractors identify the right part and solve product questions in real time, moving fast without sacrificing accuracy
- Enter sales orders, process transactions, and handle returns, credits, and warranty claims
- Keep the front end running cleanly even when volume is high and customers are stacked up
- Assist with stocking, inventory counts, and helping customers load product safely
- Build relationships that bring contractors back, treating every interaction as a chance to earn loyalty, not just close a transaction
- Ensure positive customer interactions, as the representative is the first and last impression a contractor has of the company.
Benefits
- Company-paid 100% employee medical and life insurance
- Optional dental and vision coverage
- Voluntary short-term and long-term disability
- 401(k) with company match
- Paid time off
- Employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
