Counter Sales Representative

US LBM•Chico, CA

About The Position

The Counter Sales Representative assists customers and contractors with sales by taking counter orders, answering questions, and receiving payment. The position typically works in a retail environment and supports showroom customers with product selection, order placement, quotations, and follow-up. The representative also maintains accurate sales records, helps keep the showroom and stock areas organized, and may support yard and warehouse work or provide location-specific services after any required training and authorization.

Requirements

High school diploma or GED.
Commitment to excellent customer service, with strong oral and written communication skills.
Professional demeanor; attention to detail and strong observation skills.
Ability to multitask and perform basic mathematical calculations; able to use a calculator and computers.
Knowledge of building materials, applications, related equipment, and/or the construction industry.
Good interpersonal and customer-relations skills and vendor knowledge.
Ability to read and understand blueprints.
Familiarity with computers, printers, telephones, copy machines, fax machines, engineer’s scales/rulers, mechanical tools, inventory, and inventory control.
Ability to drive and walk throughout yards, plants, and offices; computer literacy with Microsoft Office products and the Trend system.
Ability to work Saturday and evening schedules as required.
A valid driver's license and acceptable motor vehicle record may be required depending on location and job responsibilities.

Nice To Haves

1–3 years of building material knowledge and sales experience preferred.

Responsibilities

Greet customers and respond to questions about merchandise, product location, pricing, promotions, product selection, orders, quotations, complaints, and delivery or installation scheduling; provide follow-up as needed.
Assist scheduled and walk-in showroom customers with product selection and use appropriate forms and processes to maintain accurate selection records.
Process sales and payments through the cash register in accordance with company procedures; maintain cash levels and record transaction totals.
Prepare accurate invoices, work orders, and sales tickets; enter customer orders and pricing information into the computer system; issue refunds or credits with manager approval when necessary.
Purchase special-order products and obtain information about product pricing, specifications, uses, and availability.
Maintain the appearance, organization, and physical integrity of the showroom; clean products and displays, maintain stock levels, and assist with physical inventory.
Bag, box, wrap, and prepare merchandise and customer packages.
May assist with yard and warehouse operations, including receiving, returns, stocking, and organization.
May operate forklifts, company vehicles, and other material-handling equipment after required training and authorization, following company policies and applicable regulations.
Attend assigned training and meetings to maintain and expand product knowledge; may provide location-specific services such as cutting keys, mixing paint, or cutting glass.
Perform other duties as assigned, comply with company policies and standards, adhere to workplace safety commitments, and complete assigned training.