Counter Sales Representative

US LBM•Martell, CA

9d•Onsite

About The Position

Homewood & Meeks, a Division of US LBM, is seeking a Counter Sales Representative to assist customers and contractors with the sales process. This role involves taking orders over the counter, answering questions, and receiving payments. The position typically operates in a retail environment and emphasizes teamwork, a relaxed atmosphere, community involvement, continuous improvement, and workplace safety. Employees are expected to go home in the same condition they came to work.

Requirements

High School Diploma or GED required.
Commitment to providing excellent customer service.
Strong oral and written communication skills.
Maintenance of professional demeanor.
Must be detail oriented and highly observant.
Must be able to multi-task.
Must possess good mathematic skills.
Able to use a calculator and computers.
Ability to read and understand blueprints.
Must be able to drive and walk throughout yards, plants and offices.
Computer literate with Microsoft Office products and Trend system.
Ability to work Saturday and evening schedules as required.

Nice To Haves

1-3 years of building material knowledge and sales experience preferred.
Knowledge of building materials, applications, related equipment, and/or construction industry.
Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.
Should be familiar with computer, printer, telephone, copy machine, fax machine, engineer’s scale/ruler, mechanical tools, inventory, and inventory control.
Valid driver's license and acceptable motor vehicle record may be required based on location and job responsibilities.

Responsibilities

Greet and interact positively with customers, responding to questions regarding merchandise, product location, pricing, promotions, product selection, order placement, quotations, complaints, and scheduling of deliveries and installations.
Provide customer follow-up as needed.
Facilitate product selection for scheduled and walk-in showroom customers, using appropriate forms and processes to ensure consistent and accurate records.
Process customer sales through the cash register, receiving payment by various approved methods and maintaining proper cash levels.
Create accurate and complete invoices, work orders, and sales tickets; code and enter customer orders, pricing information, and other required data into the computer system.
Issue refunds or credits with manager approval when necessary.
Purchase special-order products and obtain information regarding product pricing, specifications, uses, and availability.
Maintain the appearance, organization, and physical integrity of the showroom, including cleaning products and displays.
Maintain stock levels on the sales floor and in the stockroom.
Assist with physical inventory.
Bag, box, wrap, and prepare merchandise and customer packages as necessary.
May assist with yard and warehouse operations, including receiving, returns, stocking, and organization.
May safely operate forklifts, company vehicles, and other material handling equipment after completing required training and authorization.
Attend assigned training and meetings to maintain and expand knowledge of the full product offering.
May perform location-specific services as needed, including cutting keys, mixing paint, and cutting glass.
Perform other duties as assigned.
Comply with all policies and standards.
Adhere to Company’s commitment to workplace safety.
Participate in and complete assigned trainings.