Counter Sales/Parts Associate

QC Supply•Willmar, MN

1d•$16 - $24•Hybrid

About The Position

Are you someone who thrives in a fast-paced environment and loves to provide outstanding customer service while keeping things organized? Imagine a role where you can flex both your service mindset and keen eye for details. As a Counter Sales/Parts Associate at QC Supply in Willmar, MN, you'll be right in the heart of the action, providing excellent customer service and sales support, as well as ensuring that everything is in its rightful place and ready for shipment. From supporting walk-in customers in our showroom, while also flexing to pick, pack and ship, making sure orders are accurate and delivered on time, you'll be an essential part of our team. If you're ready to take on a dynamic role that keeps you on your toes, this position is perfect for you. As a Counter Sales/Parts Associate at QC Supply in Willmar, MN, you'll be the master of all things customer service and sales. In addition to greeting and assisting our customers, from the moment products arrive at our facility to the final billing to our customers, you'll be the wizard behind the curtain making sure everything runs smoothly. Your days will be filled with the thrill of engaging our customers both in-store and over the phone to ensure they receive outstanding customer service and sales support. If you're someone who loves to see processes through from start to finish and enjoys the satisfaction of a job well done, this role is tailor-made for you. Join our energetic team and be a crucial part of our forward-thinking approach to branch operations.

Requirements

Strong computer, organizational and written communication skills.
High attention to detail.
Ability to utilize inventory management systems for verification and data entry.
Ability to efficiently pick, pack, and ship products.
Energetic attitude and passion for customer service and sales, as well as organizational efficiency.
High School Diploma or Equivalent.
Ability to read and understand English.
Ability to function in a fast-paced customer driven environment.
Ability to lift up to 50 pounds unassisted.
Ability to identify and resolve problems in a timely manner.
Responds promptly to customer needs.
Ability to multitask, prioritize and manage time effectively.
Familiar with Microsoft Office products.
Problem Solving - Identifies and resolves problems in a timely manner.
Seeks advice and guidance on non-routine or problem areas from others.
Customer Service - Responds promptly to customer needs.
Oral Communication - Speaks clearly and persuasively in positive or negative situations.
Teamwork - Balances team and individual responsibilities.
Ethics - Treats people with respect; Upholds organizational values.
Organizational Support - Follows policies and procedures.
Safety and Security - Observes safety and security procedures.
Adaptability - Adapts to changes in the work environment.
Ability to work a minimum of 40 hours a week with occasional overtime.

Nice To Haves

Knowledge in the agriculture industry, as well as parts and equipment used.
Previous customer service experience is strongly preferred.
Strives to continually upgrade industry, parts and equipment knowledge.

Responsibilities

Work with QC Supply retail customers, both in-store and over the phone, to understand their needs.
Recommend to customers the best parts and equipment available with which their needs can be addressed.
Educate new customers on new products and special promotions as well as promote QC Supply products.
Properly operate office equipment, handle payment transactions, and efficiently utilize computer operating systems.
Assist with inventory management, including shelving products and performing cycle counts.
Maintain the inventory levels to assure that there are adequate quantities on hand of all stock.
Work with the warehouse and ensure that all materials leaving or entering the warehouse are properly accounted for.
Always keep parts counter and showroom neat and clean.
Demonstrate a willingness to perform any daily task as assigned.