Parts Counter Sales Associate

Unlimited Service Group•Compton, CA

3d•Onsite

About The Position

Overall responsibility and accountability for all aspects of customer service, including parts research, inventory research/reconciliation/purchase/returns, and all parts tracking. Provide a courteous and professional relationship with all customers, vendors, manufacturers, and co-workers. Assist in handling customer complaints and concerns, ensuring problems are corrected to the customer's satisfaction. Maintain and build positive relationships with customers. Demonstrate courteous customer service phone conversation and listening skills. Treat customers with fairness and honesty, demonstrating our commitment to superior customer service and ethical business practices. Inventory management for optimal turns and first-time fix. Cycle counts, physical counts. Properly follow the daily outline of assigned tasks associated with the flow of customer parts and service, but not limited to parts duties only. Run daily reports to determine open jobs and assign all parts used on jobs. Verify parts numbers. Accurately verify all work order checklists and warehouse reports have been completed and turned in as designed. Accurately complete and submit all paperwork and tracking for parts, inventory, and billing support. Accurately record and report any variances on parts inventories by warehouse. Return authorizations. Maintain a neat, professional appearance at all times. Regular, consistent attendance during scheduled work hours and the ability to work overtime if requested.

Requirements

Ability to perform each essential job duty and responsibility satisfactorily.
Knowledge of parts.
Demonstrated ability to research parts.
Knowledge of procedures.
Active listener with good communication skills.
Proficient computer skills, including Microsoft Office skills.
Fast data entry.
Good organizational skills.
Multi-tasking abilities.
Time management skills.
Communication skills.
Ability to frequently reach, bend, stoop, and occasionally lift up to 75 lbs.
High School Diploma.
Willingness to do additional duties that arise.
Flexibility.
Team player.

Nice To Haves

Bachelor's degree or equivalent work experience preferred.

Responsibilities

Customer service, including parts research, inventory research/reconciliation/purchase/returns, and parts tracking.
Handling customer complaints and concerns to ensure customer satisfaction.
Maintaining and building positive relationships with customers.
Inventory management, including cycle counts and physical counts.
Following daily outlines of assigned tasks related to customer parts and service.
Running daily reports to determine open jobs and assign parts used.
Verifying parts numbers and work order checklists.
Completing and submitting paperwork and tracking for parts, inventory, and billing support.
Recording and reporting variances on parts inventories.
Processing return authorizations.
Maintaining a neat and professional appearance.
Attending work regularly and working overtime if requested.