Location #198 Counter Sales II (Full Time)

Bumper to Bumper Auto Parts•Lake Charles, LA

About The Position

The Counter Sales II provides courteous over-the-counter sales and customer support at a Bumper to Bumper Auto Parts store. The role takes orders in person and by phone, identifies parts that meet customers’ needs, researches availability and pricing, and supports store operations. Products may include aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The position may include sales incentives and may serve as a mentor to junior counter salespeople or delivery drivers. The employee may locate and pull parts, maintain stock and store areas, process transactions and returns, coordinate deliveries, and assist with inventory or end-of-day processing as assigned. The position has no supervisory responsibilities and is designated safety-sensitive because it involves heavy equipment and hazardous materials. Employment is subject to post-offer, pre-employment drug testing.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions using common-sense reasoning and to address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; a Class E license is required for Missouri locations.
Ability to meet the physical demands of the role, including regular standing, walking, handling and reaching; occasional sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling; and lifting or moving up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally.

Nice To Haves

Three to four years of professional automotive parts experience, or more than five years of hobbyist automotive parts experience, is preferred.

Responsibilities

Provide friendly, courteous, respectful, and professional service to customers and coworkers.
Assist customers in determining needed parts, recommend options, address problems, and help diffuse dissatisfied-customer situations.
Take customer orders in person and by phone, and promote sales programs and customer- and team-oriented activities.
Research part availability, stock numbers, inventory status, and pricing using computer systems and catalogs.
Apply knowledge of auto parts and store systems and processes to support customer needs and store performance.
Coordinate with coworkers and partner with experienced or higher-level coworkers to resolve issues and meet customer demands.
Locate and pull parts for orders; check in, put away, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Prioritize delivery items and assign deliveries to drivers, if applicable.
Handle new and defective core returns, ensure appropriate customer credit, and complete required paperwork.
Serve as a mentor to junior counter salespeople or delivery drivers when needed.
Open or close the store if assigned key-holder responsibility.
Work on the home-store inventory or assist with inventory at other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Take initiative to complete tasks and identify additional work when primary duties are finished.
Assist the manager with end-of-day processing when needed.
Follow legal, regulatory, company, and safety requirements and maintain a neat, clean, professional appearance.
Perform other assigned tasks.