Location #198 Counter Sales II (Full Time)

Bumper to Bumper•Lake Charles, LA

About The Position

The Counter Sales II provides friendly, courteous over-the-counter sales and takes customer orders in person and by phone. The role supports store operations, promotes sales programs, and participates in customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The employee may mentor junior counter salespeople and/or delivery drivers. The position includes helping customers identify parts, recommending suitable options, researching availability and pricing, handling transactions and returns, and maintaining inventory and store areas. It also involves coordinating deliveries, assisting with opening or closing when assigned key-holder responsibility, and supporting inventory and end-of-day processing when assigned. This is a safety-sensitive position involving heavy equipment and hazardous materials. Employment is subject to post-offer, pre-employment drug testing.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Valid driver's license; a Class E license is required for Missouri locations.
Clean driving record.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively to groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions and use common sense to address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Ability to perform the essential duties and meet the listed physical demands, with reasonable accommodations where applicable.

Nice To Haves

Three to four years of professional automotive parts experience or over five years of hobbyist automotive parts experience.
Above-average understanding of auto parts and ability to make customer recommendations.

Responsibilities

Provide courteous, respectful, and kind service to customers and coworkers.
Apply knowledge of store systems and processes and automotive parts to recommend parts that meet customer needs.
Work cooperatively with coworkers and as a team member.
Follow legal, regulatory, and company safety guidelines, practices, and policies.
Maintain a neat, clean, and professional appearance.
Assist customers in determining needed parts, offer options to solve problems, and help defuse customer concerns.
Partner with experienced or higher-level coworkers to resolve issues promptly and meet customer demands.
Research part availability, stock numbers, inventory status, and pricing using computers and catalogs.
Mentor junior counter salespeople and/or delivery drivers when appropriate.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Prioritize delivery items and assign deliveries to drivers, if applicable.
Process new and defective core returns, ensure proper customer credit, and complete required paperwork.
Open and/or close the store when assigned key-holder responsibility.
Work on the home-store inventory and assist with inventory at other locations when assigned.
Clean and maintain the interior and exterior of the building, including picking up trash, sweeping, and mopping.
Take initiative to complete tasks and find additional work after primary duties are finished.
Assist the manager with end-of-day processing when needed.
Perform other tasks as assigned.