Store PRO

Genuine Parts Company • Hampton, IA

21d

About The Position

NAPA Counter Sales associates are the face of the retail store and help retail and wholesale customers with automotive parts and service questions. They provide knowledgeable answers and solutions in person and over the phone, assist other NAPA team members, and deliver positive, customer-focused interactions in a fast-paced retail environment. The role uses a computer, cash register, telephone, and paper catalog system. Candidates with automotive parts experience are welcome, and those willing to learn are also encouraged to apply. The position can suit someone seeking a career as a Parts Specialist, part-time or full-time work, or an entry point to explore other careers at NAPA.

Requirements

• Valid driver's license.
• Previous experience in a parts store or automotive industry, or willingness to learn about auto parts.
• High school diploma or GED.
• Excellent verbal and written communication skills.
• Enjoy working in fast-paced retail environments.
• Strong listening skills and empathy for customers.
• Genuine interest in helping retail and wholesale customers with automotive parts and service questions.

Nice To Haves

• Technical or trade school courses or degree.
• Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience in a parts store, auction, retail store, or auto body/collision environment.
• Knowledge of cataloging or inventory management systems.
• ASE certifications.
• Experience gained through tinkering with or repairing cars and trucks.

Responsibilities

• Provide automotive parts answers and solutions to retail and wholesale customers in person at the counter and over the phone.
• Use parts knowledge to assist other NAPA team members in answering customer questions.
• Provide outstanding customer care and interactions to everyone who visits the NAPA store.
• Bring customer focus and high energy to a fast-paced store environment.
• Welcome retail customers and engage with them to provide a positive consumer experience.
• Use a computer, cash register, telephone, and paper catalog system.

Benefits

• Competitive pay.
• Health benefits.
• 401(k).
• Training and ongoing development with support from leaders and the team.
• Opportunities for promotion from within and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED