Store PRO

Genuine Parts Company•Woodbridge, VA

8d•Onsite

About The Position

The Store Pro is the primary point of contact for customers in a NAPA retail store, representing the brand and delivering a high-quality customer experience. The role provides automotive parts solutions to retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and customer engagement. It is described as an entry point or growth path within the organization. The position supports sales and service, order fulfillment and delivery logistics, inventory activities, and general store operations. It involves frequent customer interaction in a fast-paced retail environment, regular use of computers, phones, and POS systems, and standing and moving around the store for extended periods. The role may require lifting and moving automotive parts and materials of moderate weight.

Requirements

High school diploma or GED.
Valid driver's license.
Strong verbal and written communication and interpersonal skills.
Customer-focused mindset with strong listening and problem-solving abilities.
Willingness to learn automotive parts and technology systems.

Nice To Haves

Experience in an automotive, retail, or parts environment.
Hands-on experience with vehicle repair or maintenance.
Knowledge of inventory or cataloging systems.
Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
ASE certification (not required).

Responsibilities

Provide accurate automotive parts solutions to retail and wholesale customers.
Deliver a consistently positive and engaging customer experience.
Use product knowledge to assist customers and support team members.
Operate POS, inventory/catalog, communication, and delivery management systems.
Support store operations, including transactions, inquiries, and general workflow.
Build customer relationships to drive loyalty and repeat business.
Coordinate and dispatch deliveries; pull and prepare orders for customers and drivers; and support logistics and fulfillment.
Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
Contribute to store operations and team support tasks to improve performance, merchandising, and efficiency.
Support continuous improvement initiatives related to store processes and operational standards.