Store PRO

Genuine Parts Company•Hamburg, NY

7d•Onsite

About The Position

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. The role provides automotive parts solutions to retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and customer engagement. It offers an entry point or growth path within the organization. Performance is measured by customer satisfaction and service quality, accuracy and efficiency in parts identification and order fulfillment, sales performance, responsiveness to customer inquiries, teamwork, and adherence to store processes and operational standards. The Store Pro works in a retail store environment with frequent customer interaction. The position involves extended periods of standing, frequent movement around the store, regularly using computers, phones, and POS systems, and lifting and moving automotive parts and materials of moderate weight. The environment is fast-paced and requires multitasking and responsiveness.

Requirements

High School Diploma or GED.
Valid Driver’s License.
Strong verbal and written communication and interpersonal skills.
Customer-focused mindset with strong listening and problem-solving abilities.
Willingness to learn automotive parts and technology systems.

Nice To Haves

Experience in an automotive, retail, or parts environment.
Hands-on experience with vehicle repair or maintenance.
Knowledge of inventory or cataloging systems.
Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
ASE Certification (not required).

Responsibilities

Provide accurate automotive parts solutions to retail and wholesale customers.
Deliver a consistently positive and engaging customer experience.
Use product knowledge to assist customers and support team members.
Operate POS, inventory and catalog tools, communication devices, and delivery management systems.
Coordinate and dispatch deliveries; pull and prepare orders for customers and drivers; and support logistics and fulfillment operations.
Support store operations, including transactions, customer inquiries, and general workflow.
Build customer relationships to encourage loyalty and repeat business.
Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
Contribute to store operations and team support tasks that improve store performance, merchandising, and efficiency.
Support continuous improvement initiatives related to store processes and operational standards.
Demonstrate personal accountability and ownership of customer outcomes.
Lead by example in delivering exceptional customer service.
Share knowledge with team members and assist with problem-solving.
Contribute to a positive, collaborative, high-performance team environment.
Show initiative in learning and career development.