Store PRO

Genuine Parts Company•Paso Robles, CA

8d•Onsite

About The Position

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. The role provides automotive parts solutions to retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and customer engagement. It can serve as an entry point or growth path within the organization. Performance is measured through customer satisfaction and service quality, accuracy and efficiency in parts identification and order fulfillment, retail and wholesale sales, responsiveness to in-store and phone inquiries, teamwork, and adherence to store processes and operational standards. The role works in a fast-paced retail environment and supports customer service, store operations, deliveries, inventory, and continuous improvement.

Requirements

High school diploma or GED.
Valid driver’s license.
Strong verbal and written communication and interpersonal skills.
Customer-focused mindset with strong listening and problem-solving abilities.
Willingness to learn automotive parts and technology systems.
Ability to stand for extended periods and move frequently within the store.
Ability to lift and move automotive parts and materials of moderate weight.
Ability to multitask and respond in a fast-paced environment.

Nice To Haves

Experience in automotive, retail, or parts environments.
Hands-on experience with vehicle repair or maintenance.
Knowledge of inventory or cataloging systems.
Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
ASE certification (not required).

Responsibilities

Provide accurate automotive parts solutions to retail and wholesale customers.
Deliver a consistently positive and engaging customer experience.
Use product knowledge to assist customers and support team members.
Operate POS, inventory/catalog tools, communication devices, and delivery management systems.
Maintain energy and customer focus in a fast-paced retail environment.
Support store operations, including transactions, inquiries, and general workflow.
Build customer relationships to encourage loyalty and repeat business.
Coordinate and dispatch deliveries, and pull and prepare orders for customers and drivers.
Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
Contribute to store operations and team support tasks to improve performance, merchandising, and efficiency.
Support continuous improvement initiatives related to store processes and operational standards.
Demonstrate personal accountability and ownership of customer outcomes.
Lead by example in customer service, share knowledge, assist teammates with problem-solving, and contribute to a positive collaborative team environment.
Show initiative in learning and career development.