Counter Sales Associate

Watsco•Tifton, GA

About The Position

The Counter Sales Associate is responsible for the sales counter at a wholesale HVAC distributorship carrying multiple brands of equipment, parts, and supplies. The role focuses on providing strong customer service in a sales-oriented setting and supporting sales, customer relations, product merchandising, inventory, and safety. The associate serves walk-in and telephone customers, supports internal and outside salespeople, vendors, and contractors, and helps customers find products and services. The role also requires handling parts and equipment, operating warehouse equipment, and maintaining a clean, organized, and safe workspace. Reasonable accommodations may be made to support individuals in performing the essential functions of the job.

Requirements

High school diploma or GED; equivalent experience may be considered.
Demonstrated experience with HVAC equipment in a wholesale distribution setting.
Strong interpersonal skills focused on customer service, problem-solving, and relationship-building.
Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations may be provided as needed.
Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
Valid driver's license only if driving is an essential function of the role.
Excellent written and verbal communication skills.
Excellent analytical aptitude and ability to analyze and interpret data.
Strong, creative problem-solving skills.
Ability to work independently and in a team environment.
Proactively seek continuous process and service improvements.
Ability to understand and communicate in English to comply with safety standards, training, policies, and procedures; reasonable accommodations may be provided to support effective communication.
Ability to move parts and equipment weighing up to 50 pounds.
Ability to stand, sit, walk, climb, kneel, crouch, or crawl to access equipment.
Ability to operate computer and telephone equipment for extended periods.
Visual acuity for reading labels, inspecting equipment, monitoring inventory, and operating machinery, including close and distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.
Ability to operate warehouse equipment such as forklifts and pallet jacks.

Nice To Haves

Background in sales, operations, purchasing, or inventory management.
Demonstrated interest in continuous learning, mentoring, and leadership.
Mechanical or technical experience.

Responsibilities

Represent Baker Distributing Company as an industry leader and help ensure maximum sales.
Interact with internal and outside salespeople, vendors, and contractors.
Maintain showroom merchandising and restock products.
Assist in resolving customer relations problems involving dealers and end users.
Complete customer sales orders and make efforts to upsell associated items.
Serve walk-in and telephone customers; assist with sourcing and shipping parts, inventory control, and warranty administration.
Research products using computer systems, catalogs, telephone, or other reference sources to meet customer product and service needs.
Arrange stock on shelves or racks in the sales area and keep merchandise organized.
Use suggestive selling techniques and upsell to current and prospective customers.
Follow company safety protocols and procedures, use personal protective equipment, and promptly report hazards or incidents to management.
Participate in regular safety training sessions and drills.
Maintain a clean and organized workspace and follow safe product handling and storage guidelines.
Maintain a professional and safe demeanor during customer interactions.
Conduct outgoing customer sales or service calls and resolve customer complaints.
Perform other duties as assigned.