Counter Person

Tuckahoe Holdings, LLC•Springfield, IL

11d•Onsite

About The Position

Gateway Dealer Network is one of the largest Bobcat and compact construction equipment dealerships in the U.S., serving 11 states across the Midwest, Southeast, and Western regions, with headquarters in St. Louis, MO. Due to continued growth, we have an exciting opportunity for the right individual to join our team as a Counter Person for Parts and Rentals. This dual-role position is ideal for someone who enjoys working with people, solving problems, and keeping operations running smoothly. You’ll serve as the go-to person for both rental equipment and parts support, ensuring customers receive the right solutions with top-notch service.

Requirements

Strong customer service and communication skills.
Ability to multitask and thrive in a fast-paced environment.
Proficiency with computers and administrative tasks.
Positive, proactive attitude and strong attention to detail.

Responsibilities

Manage a fleet of Bobcat track loaders, excavators, and attachments.
Assist customers in choosing the right equipment and attachments for their projects.
Inspect and prepare rental equipment to ensure it’s clean, maintained, and rental ready.
Check in returned equipment and coordinate any needed service or repairs.
Partner with the Branch Manager to review rental reports and maximize profitability.
Schedule and coordinate transportation of rental equipment while maintaining trailer inventory.
Promote safe use and handling of all equipment.
Deliver an outstanding rental experience by working independently and as part of a team.
Assist walk-in and phone customers with parts selection in a friendly, professional, and efficient manner.
Collaborate with Sales, Service, and Rental departments to ensure customer satisfaction.
Monitor inventory and determine which parts require special ordering.
Support the Parts Manager with analyzing and resolving inventory discrepancies.