Parts Counter Person

Harvey & Company • Corner Brook, NL

2d • Onsite

About The Position

Harvey and Company Corner Brook is a successful dealership representing International trucks, Kubota, JCB and Hangcha. We have always recognized that people are our greatest asset and create the foundation for our ongoing success – Come and join our team of dedicated professionals! We are looking for a Parts Counter Person to join our team. If your career goals include making a valuable contribution as a Parts Counter Person in an exciting and growing company and working with top professionals in the industry, then consider joining our team. The Parts Department is a vital part of the dealership, and the way it builds open, honest, trusting relationships with customers and other departments are essential to the dealership’s success. The Parts Counter Person’s main objective is to service both internal workshop and external customers by phone or in person through sales of parts in accordance with identified customer needs and availability of parts to generate sales and profit for the dealership.

Requirements

• Minimum education of High School Diploma/GED is required.
• Minimum 2 years of experience in heavy duty truck/heavy equipment parts sales role.
• Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier.
• Able to work in a fast-paced environment while providing a superior customer service experience & excellent phone etiquette skill are essential.
• Must be neat in appearance, punctual, and a team player.
• Ability to proficiently navigate through websites and look up parts.
• Ability to lift 50lbs without assistance and move throughout warehouse to obtain parts.
• Possess excellent communication skills, both verbally and written.
• Must be able to adjust to multiple demands and shifting priorities and be responsive and flexible to best serve the issue at hand.
• Must be able to pass a pre-employment drug screen and physical.

Responsibilities

• Assists parts customers in selecting required parts in a friendly, professional, and efficient manner. Informs customers of related part requirements and specials.
• Answers customer questions, providing price quotes and other pertinent parts information.
• Provides high level of service to both internal and external customers.
• Pulls and fills orders from stock. Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the customer when special ordered parts have been received & follows up on back-ordered parts.
• Makes outbound phone calls on dealerships behalf to solicit additional parts business.
• Records lost sales within Procede DMS system per department guidelines and follows up on open quotes in order to drive additional potential parts sales.
• Makes sure all requests for parts are billed correctly, as well as keeps orderly records of all invoices, insurance estimates, and special-order parts.
• Assists in setting up orders for delivery or pick-up.
• Other duties and responsibilities as requested by parts manager (i.e., inventory cycle counts).

Benefits

• A competitive salary
• Group benefits including health (drug card), dental & vision
• Training opportunities
• A competitive compensation package including medical/dental benefits, team atmosphere, management support and ongoing training, as well as opportunities for career development and advancement.
• Dental care
• Extended health care
• Paid time off
• Vision care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED