Parts Counter Person

HUNTER TRUCK SALES & SERVICE•Bow, NH

1d•Onsite

About The Position

At Hunter Truck, our people are the heart of everything we do, and we’re excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, New York, Vermont, and New Hampshire. If you’re looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you’ll thrive here. Come build your career with a team that invests in you from day one.

Requirements

Three to six months’ related experience and/or training; or equivalent combination of education and experience preferred.
Basic computer knowledge required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively to customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several variables in standardized situations.
Valid Driver's License required; must meet company insurability standards.
Regularly required to stand.
Frequently required to walk and reach with hands and arms.
Occasionally required to stoop, kneel, crouch, or crawl.
Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision.

Nice To Haves

Automotive Service Excellence (ASE) Certifications preferred
Medium/Heavy Truck Parts Specialist Certification preferred

Responsibilities

Sell parts to all customers, over the counter, through the shop, or on the phone.
Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner based on customer needs.
Inform customers of companion part requirements, specials, and ensure that the customer is exposed to the full product line.
Answer phone calls, provide price quotes and other information.
Provide high level of service to internal and external customers.
Pull and fill orders from stock.
Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
Notify the service advisor and the customer when special ordered parts have been received.
Follow up on back-ordered parts.
Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Assist outside sales representatives with their orders.
Make sure all internal requests for parts are billed on service repair order.
Receive payment from retail customers or obtains credit authorization.
Ensure that all charge sales are signed by the customer.
Ensure that all customers receive their copy of the invoice.
Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
Set up orders for daily shipment, delivery, or pick-up.
Solicit assigned accounts by phone.
Assist with inventory management duties as needed.
Keep front and rear counter areas clean and uncluttered.
Participate in all training programs that are made available.
Keep current on new products and product updates.
Participate with the parts manager in maintaining a lost sales tracking program.
Work in a team environment.
Maintain professional appearance.
Manage inventory accuracy, restock, and ensure proper merchandise presentation.
Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment.