Parts Counter Person

Bob Johnson Auto Group•Avon, NY

3d•Onsite

About The Position

Bob Johnson Ford is looking for an experienced and motivated Parts Counter Person to join our team in Avon, NY. This is a great opportunity for someone with dealership parts experience, especially Ford experience, who is organized, customer-focused, and comfortable working in a fast-paced service and parts environment. The ideal candidate will have experience assisting technicians, retail customers, and wholesale customers with identifying, ordering, and supplying the correct automotive parts. Ford dealership experience is strongly preferred, but we are open to training the right candidate with strong automotive parts knowledge.

Requirements

Dependable, detail-oriented, and able to work well with both customers and internal team members.
Automotive parts experience strongly preferred
Experience using parts catalogs, DMS systems, or dealership software
Strong attention to detail and accuracy
Ability to multitask in a busy dealership environment
Good communication and customer service skills
Ability to work independently and as part of a team
Valid driver’s license required

Nice To Haves

Ford dealership parts experience preferred

Responsibilities

Assist technicians, service advisors, wholesale customers, and retail customers with parts needs
Look up and identify the correct parts by make, model, VIN, and repair order information
Source and order parts through Ford systems and approved vendors
Track incoming and outgoing parts for the dealership and service department
Communicate with technicians and advisors regarding parts availability, pricing, and delays
Handle special orders, backorders, returns, and warranty parts
Maintain accurate records for parts ordered, received, billed, and returned
Help manage inventory accuracy and organization within the parts department
Package and ship parts back to the manufacturer when needed
Support monthly sales goals, gross profit goals, and customer satisfaction standards