Counter ManagerPandora @ Macy's Boca Raton Town

Pandora•Boca Raton, FL

About The Position

The Counter Manager leads Pandora’s Macy’s Shop-in-Shop counter, serving as a brand ambassador and creating exceptional customer experiences while driving sales. The role coaches and manages Sales Leads and Sales Associates, oversees daily operations and inventory, and ensures compliance with Pandora and Macy’s standards. The Counter Manager also supports recruitment, interviewing, and onboarding in partnership with the District Sales Manager. The schedule is flexible and includes nights, weekends, and holidays; the position may require standing for extended periods.

Requirements

At least 3 years of experience as a Sales Lead, Assistant Manager, or equivalent supervisor in a fast-paced retail environment, ideally in fashion, luxury, or jewelry retail.
Strong written and verbal communication skills and ability to connect with people at all levels of the organization.
Business acumen and analytical thinking to deliver positive results.
Ability to recruit, retain, and develop teams, including succession planning and internal mobility.
Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
At least 18 years old and able to provide proof of identity and eligibility to work.
Ability to work a flexible schedule that includes nights, weekends, and holidays, and to stand for extended periods.

Nice To Haves

Familiarity with Macy’s or a department store retail environment.

Responsibilities

Drive and exceed counter sales goals, including comparable sales and transaction targets.
Create an engaging sales environment focused on customer experiences, loyalty, and repeat business.
Train, coach, and inspire part-time Sales Associates and Sales Leads on sales techniques, product knowledge, and brand standards.
Assess associate performance and provide timely feedback and targeted coaching.
Create weekly schedules that provide appropriate customer coverage during peak periods and align with payroll budgets.
Manage inventory replenishment, cycle counts, backstock accuracy, and loss prevention.
Maintain Pandora jewelry displays according to Pandora visual merchandising guidelines and Macy’s visual standards; audit displays and product positioning.
Ensure compliance with Pandora and Macy’s operational, security, point-of-sale, and loss prevention policies and procedures.
Support the District Sales Manager with hiring by identifying potential candidates, and participate in interviews and onboarding as needed.