Counter Manager - Macy's Galleria At Houston

Pandora•Houston, TX

2d•Onsite

About The Position

The Counter Manager leads Pandora’s Macy’s shop-in-shop counter, serving as a brand ambassador and delivering exceptional customer experiences while driving sales. The role coaches and manages Sales Leads and Sales Associates, oversees daily operations, scheduling, and inventory, and ensures compliance with Pandora and Macy’s standards. The Counter Manager trains and develops associates, manages visual presentation and loss prevention, supports hiring and onboarding, and works toward sales, comparable-sales, and transaction targets. The schedule is flexible and includes nights, weekends, and holidays; the job may require standing for extended periods. Applicants must complete an assessment emailed after submitting an application.

Requirements

At least 3 years of experience as a Sales Lead, Assistant Manager, or equivalent supervisor in a fast-paced retail environment.
Strong written and verbal communication skills and the ability to connect with people at all levels of the organization.
Business acumen and analytical thinking to deliver positive results.
Ability to recruit, retain, and develop teams, including succession planning and internal mobility.
Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
At least 18 years of age and able to provide proof of identity and eligibility to work.
Availability for a flexible schedule that includes nights, weekends, and holidays.
Ability to stand for extended periods.

Nice To Haves

Experience in fashion, luxury, or jewelry retail.
Familiarity with Macy’s or a department-store retail environment.

Responsibilities

Drive and exceed counter sales goals, including comparable-sales and transaction targets.
Create an engaging sales environment that delivers exceptional customer experiences and encourages loyalty and repeat business.
Train, coach, and inspire part-time Sales Associates and Sales Leads in sales techniques, product knowledge, and brand standards.
Assess associate performance and provide timely feedback and targeted coaching.
Prepare weekly schedules that support peak sales hours, customer coverage, and payroll efficiency.
Manage inventory, including replenishment, cycle counts, backstock accuracy, and loss prevention.
Maintain Pandora jewelry presentation according to Pandora visual merchandising guidelines and Macy’s standards.
Audit displays and product positioning to improve visual appeal and promotional impact.
Ensure compliance with Pandora and Macy’s operational, security, POS, and loss prevention policies and procedures.
Coordinate scheduling needs to balance service requirements and payroll budgets.
Support the District Sales Manager with hiring by identifying potential candidates through personal and professional networks.
Participate in interviewing and onboarding as needed.