Counter Manager- Pandora @ Macy's Walt Whitman
About The Position
The Counter Manager leads Pandora’s Macy’s Shop-in-Shop counter and team, serving as a brand advocate while delivering exceptional customer experiences and achieving sales goals. The role is highly engaged on the sales floor and includes coaching and managing Sales Leads and Sales Associates, overseeing daily operations, weekly scheduling, and inventory, and ensuring compliance with Pandora and Macy’s standards. The manager helps develop the team through sales coaching and brand-standards training, with the goal of meeting or exceeding comparable-sales and transaction targets. The position supports Pandora’s growth and offers advancement opportunities across Shop-in-Shop and Concept stores. Applicants must complete an assessment emailed after submitting an application. The role requires a flexible schedule that includes nights, weekends, and holidays, and may involve standing for extended periods.
Requirements
- At least 3 years of experience as a Sales Lead, Assistant Manager, or equivalent supervisor in a fast-paced retail environment, ideally in fashion, luxury, or jewelry retail.
- Strong written and verbal communication skills and the ability to connect with people at all levels of the organization.
- Business acumen and analytical thinking with a record of delivering positive results.
- Skills in recruiting, retaining, and developing teams, including succession planning and internal mobility.
- Knowledge of Microsoft Office 365 Suite, KWI, point-of-sale systems, and applicant tracking systems.
- At least 18 years old and able to provide proof of identity and eligibility to work.
- Ability to work a flexible schedule that includes nights, weekends, and holidays; the role can involve standing for extended periods.
Nice To Haves
- Familiarity with Macy’s or a department-store retail environment is preferred but not required.
Responsibilities
- Drive and exceed counter sales goals, focusing on comparable-sales and transaction targets.
- Create an engaging sales environment that delivers fan experiences and builds customer loyalty and repeat business.
- Train, coach, and inspire part-time Sales Associates and Sales Leads in sales techniques, product knowledge, and Pandora brand standards.
- Assess associate performance and provide timely feedback and targeted coaching.
- Create weekly schedules aligned with peak sales hours, customer coverage needs, and payroll efficiency.
- Manage inventory, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.
- Maintain Pandora jewelry presentation in accordance with Pandora visual-merchandising guidelines and Macy’s visual standards; audit displays and product positioning.
- Ensure compliance with Pandora and Macy’s operational, security, point-of-sale, and loss-prevention policies and reporting standards.
- Coordinate scheduling proactively, balancing service requirements and payroll budgets.
- Support the District Sales Manager with hiring needs by identifying talent through personal and professional networks.
- Participate in interviewing and onboarding as needed, ensuring candidates align with Pandora’s values, culture, and service commitment.
Benefits
- Base compensation plus bonus
- 401(k) plan
- Medical insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability coverage
- Basic life and AD&D coverage
- Anniversary gift cards
- Product discounts
- Learning and development programs
- Continuous feedback
- LinkedIn Learning
- Tuition reimbursement
- Paid time off including vacation, personal, sick, and birthday and celebration days
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
