Counter Lead

RIO GRANDE CO • Colorado Springs, CO

4h • Onsite

About The Position

The Counter Lead is a key member of our Sales Team, responsible for supporting contractors, builders, and homeowners by providing expert guidance on product selection, pricing, and order coordination. This position collaborates closely with Inside and Outside Sales teams and Yard Operations to deliver seamless, professional customer experience from initial inquiry through final delivery.

Requirements

• Minimum of 2 years’ experience in sales or customer service, preferably in the building materials or construction industry.
• Strong knowledge of masonry, stone, stucco, rebar, and other building materials is highly preferred.
• Bilingual skills (English/Spanish) are strongly preferred.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with computers and basic sales software; experience with ERP systems a plus.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Professional demeanor, positive attitude, and strong team orientation.

Nice To Haves

• Experience with ERP systems

Responsibilities

• Assist walk-in customers, phone callers, and email inquiries with product information, pricing, availability, and application.
• Generate quotes, process orders, and conduct follow-up communications to ensure customer satisfaction and close sales.
• Develop and maintain an in-depth knowledge of product lines, including masonry, stone, stucco, rebar, and other building materials.
• Collaborate with Inside and Outside Sales Representatives to support their accounts and uphold high service standards.
• Maintain showroom displays, samples, and marketing materials in a clean, organized, and up-to-date manner.
• Track open orders and coordinate with Yard Operations to ensure accurate and timely deliveries.
• Build long-term customer relationships through reliable communication and exceptional follow-through.
• All other duties assigned.

Benefits

• 401(k) Plan
• Discretionary Employer Matching & Profit Sharing
• Paid Sick, Vacation, Jury Duty, and Bereavement
• Multiple medical plan options
• Dental and vision insurance
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Company-paid and voluntary life insurance
• Short-term and long-term disability coverage
• Accident and supplemental insurance
• Paid training and career development
• Employee Assistance Program (EAP)
• Other value-added employee benefits
• Performance-based bonuses or incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees