Counselor II / Mobile Crisis Call Center (Charleston)

State of South Carolina•Charleston County, SC

13d•Onsite

About The Position

The Counselor II works at the South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Mental Health, Charleston Dorchester Mental Health Center in Charleston, South Carolina. Under the Team Leader, the counselor answers incoming Mobile Crisis Call Center calls and provides telephonic triage, crisis intervention, screening, and consultation in a culturally competent manner. The role collaborates with 988, 911, emergency services, and first responders; may make follow-up calls; and deploys statewide mobile crisis teams when telephonic safety planning is not a viable option. The position supports callers and the emergency-services continuum of care while meeting documentation and Quality Assurance expectations and complying with applicable agency policies, procedures, regulations, and laws. The position is identified as essential and may require after-hours coverage when staff are unavailable or may be designed for after-hours or weekend work. The listed shift is 4:00 p.m. to 12:00 a.m., Monday through Friday.

Requirements

Bachelor’s degree in guidance, counseling, or the social sciences.
Professional experience in human services or social services programs.
Ability to bend, stoop, climb, drive from location to location, and lift up to 5 pounds.
Must be able to meet the requirements of an essential position that may involve after-hours work or after-hours/weekend scheduling.
Complete the state application with current and previous work history and education; a resume will not be accepted or reviewed to determine qualifications.

Nice To Haves

Master’s or Doctorate degree from an accredited program, university, or college in psychology, social work, counseling, marriage and family counseling, or another behavioral discipline deemed equivalent by BHDD.
Working knowledge of mental health principles and practices; mental-health-field experience and/or education; good listening skills.
Working knowledge of basic health and welfare services provided by other community agencies.
Ability to multitask, remain calm in a crisis, and write well.
Ability to screen, assess, and consult with callers.
Experience in the crisis continuum of care.

Responsibilities

Answer incoming calls to the Mobile Crisis Call Center and provide telephonic triage, crisis intervention, screening, and consultation in a culturally competent manner.
Collaborate with 988, 911, emergency services, and first responders.
Make follow-up calls as needed and connect callers with other emergency services and first responders.
Deploy mobile crisis teams statewide when telephonic safety planning is not a viable option.
Provide callers with a quality response in a culturally competent manner.
Follow and improve communication, collaboration, and procedures supporting the emergency services continuum of care.
Meet documentation expectations and Quality Assurance standards.
Collaborate and work as a team within the Center and community.
Work efficiently and in an organized manner.
Comply with OMH/CDMHC policies and protocols, applicable Quality Assurance, Corporate Compliance, Cultural Competence, and CARF policies, procedures, and regulations, and Federal and State laws.
Attend trainings required by Federal and State regulations.

Benefits

Health insurance for employees, spouse, and children
Dental insurance for employees, spouse, and children
Vision insurance for employees, spouse, and children
Long-term disability insurance for employees, spouse, and children
Life insurance for employees, spouse, and children
15 days of annual (vacation) leave per year
15 days of sick leave per year
13 paid holidays
Paid Parental Leave
S.C. Deferred Compensation Program available
Retirement benefit choices: State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP); enrollment in one listed plan is required for FTE employees