Crisis Call Center Clinician
About The Position
Under the supervision of the Call Center Supervisor, the Call Center Dispatcher takes calls from youth and families experiencing crises related to psychological and emotional problems, including out-of-control behavior, suicidal or homicidal ideation, and family problems. The role maintains safety, gathers necessary triage information, and dispatches a clinician. It also assists with daily case management duties for each county. The position supports the MRSS team with case management, communicates and documents information for the PBH team, conducts satisfaction surveys and quality assurance measures, enters documentation into the DSCYF system, and develops and maintains programmatic needs and outcome studies. The work is office-based at a call center in Lewes, Delaware. The schedule is Monday through Friday, 10 a.m. to 6 p.m.; travel is not required.
Requirements
- Bachelor’s degree from an accredited school in the human resource field.
Nice To Haves
- At least 1 year of experience in the mental health field.
- Call center or emergency services experience.
Responsibilities
- Maintain professional interactions with all stakeholders during crisis calls.
- Maintain effective communication and strong teamwork.
- Engage with callers empathetically and professionally.
- Use critical thinking to triage calls and dispatch clinicians.
- Support the MRSS team in managing cases referred for assessments and follow-up services.
- Communicate with and provide appropriate documentation to the PBH team.
- Conduct satisfaction surveys and other quality assurance measures in support of the MRSS program.
- Maintain appropriate, high-quality documentation.
- Enter appropriate documentation into the DSCYF system.
- Develop and maintain programmatic needs and outcome studies.
- Uphold professional treatment standards and the organization's mission.
- Maintain ethical and professional conduct.
- Provide goal-directed, team-oriented services.
- Communicate effectively and professionally with all stakeholders.
Benefits
- Sign-on bonus of $4,000.
- Retention bonus of $1,000.
- Competitive compensation.
- Incentive pay for specific roles.
- Paid time off starting at 44 days per year.
- Up to 6% annual contribution to the employee's retirement fund.
- Free professional development opportunities.
- Medical, dental, and vision insurance.
- Life and long-term disability insurance.
- Flexible work arrangements.
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What This Job Offers
Job Type
Full-time
