Counselor Advocate, Overnight - Sojourn

The People Concern • Los Angeles, CA

4d • $21 - $25 • Onsite

About The Position

The Counselor Advocate, Overnight provides direct support to adults and children affected by domestic violence at Sojourn’s confidential Adam’s House and Crisis Shelter. The role supports Sojourn’s mission of providing shelter and services, preventing violence, and advancing social justice through a philosophy of nonviolence and individual empowerment. Services include crisis support, hotline response, safety planning, support groups, children’s programming, legal services, and referrals.

This full-time, non-exempt, non-management position is 100% onsite and scheduled Monday through Friday, 11:00 p.m. to 7:30 a.m. The Counselor Advocate reports to the Program Manager and supports shelter participants, maintains program and facility standards, documents services, coordinates with community partners, and helps ensure safe and respectful shelter operations.

Requirements

• High school diploma, GED, or equivalent.
• Trustworthiness, honesty, and ability to work as a team member.
• Ability to supervise shelter participants with dignity and respect, engage them positively, and troubleshoot problems as they arise.
• Sound decision-making ability related to crisis response and safety planning.
• Ability to work with a diverse population and implement culturally responsive practices.
• Ability to communicate with the public, TPC staff, and volunteers by phone and in person.
• Basic computer literacy and ability to operate basic computer functions.
• Ability to maintain confidentiality.
• Ability to supervise sanitary conditions in client rooms, general areas, and communal living areas.
• Willingness to work flexible hours as needed and respond to emergencies that may occur daily, nightly, or overnight.
• Understanding of domestic-violence survivors and their service needs.
• Use of a personal vehicle and responsibility for carrying all auto insurance legally required in California.
• Valid California driver’s license.
• Willingness to complete 40-hour domestic violence training.

Nice To Haves

• Bilingual Spanish.
• Experience in a social services program or case management, preferably in a 24-hour shelter.
• Extensive social services experience, including direct case-management services.
• Experience in a communal living or shelter environment.

Responsibilities

• Maintain accurate progress notes and documentation of client services.
• Follow program and contract requirements, confidentiality standards, HIPAA requirements, safety protocols, and crisis-intervention standards for domestic violence shelter programs.
• Provide direct services to clients, including support with life skills, conflict resolution, safety planning, and crises using trauma-informed de-escalation and mediation techniques.
• Apply empowerment, harm-reduction, and trauma-informed care methodologies.
• Provide crisis intervention, safety planning, resources, and eligibility screenings through Sojourn’s 24-hour domestic violence crisis hotline.
• Assist with client entry to and exit from shelter programs.
• Transport participants and their belongings to appointments and community resources, including court, medical, and housing appointments, as needed.
• Facilitate support groups for adult and child participants, including life-skills, domestic-violence education, and parenting education groups.
• Provide occasional childcare and assist with life-skills support, grocery shopping, chores, and cleaning.
• Enforce shelter guidelines under the supervision of shelter management and maintain positive, productive working relationships with clients, staff, volunteers, community partners, and stakeholders.
• Attend staff meetings, case conferences, training workshops, and community meetings as needed.
• Identify site needs and submit facility maintenance, IT, and supply requests.
• Submit daily activity reports, communicate onsite activities to leadership, and share relevant information during shift-transition meetings.
• Participate in safety drills and routine facility checks to ensure compliance with county health standards.
• Help maintain the shelter’s organization and cleanliness.
• Report credible suspicions of child abuse to shelter management.
• Train, assist, and provide feedback to volunteers.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Retirement planning (403(b)) and matching
• Paid holidays
• Paid vacation days
• Paid sick days
• Employee Assistance Program (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic life and accidental death and dismemberment (AD&D) insurance
• Voluntary short- and long-term disability
• Voluntary pet insurance
• Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
• The People Concern University and certificates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED