CWB Counseling Services Coordinator - Limited Service

State of Vermont • Home Based, VT

91d

About The Position

The Counseling Services Coordinator (CSC) provides complex administrative support for Vermont’s FNS SNAP E&T program, the Individual Career Advancement Network (ICAN), which DCF/ESD has partnered with HireAbility’s Invest EAP program to retool. The role conducts outreach and coordinates participants’ enrollment and intake, guiding them through the systems involved in joining ICAN. The CSC screens participants’ needs and employment barriers to support their entry into the program.

After enrollment, the CSC supports participants by referring them to the appropriate EAP staff counselor for assessment. The coordinator tracks, requests, and documents participant support-services funding, requiring detailed knowledge of allowable requests, vendor information, participant documentation, and communication with the ESD/ICAN state team. The CSC also hosts, coordinates, and co-facilitates regional ICAN team meetings with an EAP Counselor partner. Regional partners discuss cases and system issues and report back to the State ICAN team.

This is a limited-service, non-tenured position authorized for a specific period and established for a specially funded project or program. Work is performed remotely as well as in Voc Rehab regional offices.

Requirements

• Master’s degree in a human services or related field and at least 1 year of experience supporting clinical or customer services; or
• Bachelor’s degree in a human services or related field and at least 2 years of experience supporting clinical or customer service work.
• Pass any level of background investigation applicable to the position.

Responsibilities

• Conduct outreach and coordinate participant enrollment and intake into the ICAN Program.
• Guide participants through the systems and processes needed to become involved in ICAN.
• Screen participant needs and employment barriers to support their entry into the program.
• Support participants after enrollment and refer them to the appropriate EAP staff counselor for assessment.
• Track, request, and document support-services funding needed by participants.
• Apply knowledge of allowable funding requests, vendor information, and participant documentation, and communicate with the ESD/ICAN state team.
• Host, coordinate, and co-facilitate regional ICAN team meetings with an EAP Counselor partner.
• Support regional program partners as they discuss cases and system issues and report back to the State ICAN team.

Benefits

• 80% state-paid medical premium and a dental plan at no cost for employees and their families
• 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• State defined benefit pension plan and deferred compensation 457(b) plan
• Tuition reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low-cost group life insurance
• Incentive-based wellness program
• Qualified employer for the Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time