Counseling Division Internship

Pennsylvania Housing Finance Agency • Harrisburg, PA

9d • Hybrid

About The Position

This internship focuses on assisting with the development and implementation of a new project to enhance the case management system. The intern will collaborate on identifying requirements, designing solutions, and testing enhancements. Additionally, the role involves updating training materials, conducting research, developing training sessions, and providing administrative support.

Requirements

• Currently enrolled in a degree program (undergraduate or graduate) in a relevant field, such as business administration, communications, education, or information technology
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical stakeholders
• Ability to work independently and collaboratively as part of a team
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Must be a resident of Pennsylvania
• Must be able to work at the Harrisburg location a minimum of two days a week
• Ability to maintain confidentiality and handle sensitive information with discretion

Nice To Haves

• Familiarity with adult learning principles and instructional design methodologies is a plus

Responsibilities

• Assist with the development and implementation of a new project focused on enhancing our case management system
• Collaborate with the project lead to identify requirements, design solutions, and test enhancements
• Update training materials, including user guides, manuals, and online resources, to ensure they are accurate, relevant, and engaging
• Conduct research and gather feedback from stakeholders to inform the development of training materials
• Assist with the development of training sessions and presentations
• Provide administrative support as needed, including data entry, document management, and communication with stakeholders

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed