Counseling and Student Success Specialist

Everett Community College•Everett Community College, WA

2d•Hybrid

About The Position

The Counseling and Student Success Specialist supports students’ accessibility to EvCC Counseling and Student Support (CSS) services and ensures students have accurate and up-to-date information regarding CSS services. This position plays a critical role in increasing student awareness of available counseling services at EvCC along with supporting students seeking and participating in counseling services across campus.

Requirements

Associate’s degree with course work in business, hospitality, education, human services or a related field.
Two years of experience in student services, program support, or similar responsibilities.
Skills in providing high-quality customer service.
Strong in-person and electronic communication skills.
Ability to interact effectively with each student including students who are in agitated or in emotional crisis.
Ability to manage and prioritize multiple tasks with attention to detail.
Proficiency in navigating and troubleshooting student information systems, such as ctcLink.
Knowledge of state and federal policies related to counseling services.
Ability to interpret and apply policies and regulations accurately.

Nice To Haves

Bachelor’s degree in business, hospitality, education, human services or a related field.
Experience working in a higher education setting.

Responsibilities

Provide students with information on counseling services and related campus resources.
Manage referrals from campus programs and services.
Manage the Counseling Services email, scheduling students for counseling appointments and communicating effectively with the counseling team regarding urgency of students’ counseling needs.
Assist students with completion of required counseling documents and forms.
Support accessibility and student-centered language of student-facing documents related to counseling services.
Act as a liaison to campus programs and services to support a seamless student experience.
Collect and aggregate student-feedback data to inform improvement of student counseling services.
Support planning of counseling student success events, to support the student experience.
Ensure departmental compliance with FERPA regulations, EvCC policies and procedures, and leadership directives in all processes and transactions.
Support compliance with the Counseling and Student Success Program spending and budget reconciliation.
Share state, federal, and institutional policies to students, faculty, and staff.
Communicate procedural updates pertaining to student services to counselors and campus programs as appropriate.
Ensure proper distribution of forms, and assist in updating student forms and email communications to align with policy compliance requirements and student accessibility.
Maintain accurate student records as they pertain to the position, Counseling and Student Success Specialist.
Edit and ensure accessibility of the Counseling and Student Success website.
Liaise with multiple programs and services to resolve student issues and ensure accurate communication.
Troubleshoot student scheduling of counseling services issues as they arise, student accessibility issues, and unaddressed student needs that may arise, providing actionable solutions.
Guide students through processes, offering alternatives and explaining implications of decisions.
Provide excellent customer service to a large and diverse student body via multiple mediums, including in-person, email, text, and phone.
Participate in departmental initiatives to improve operations and student support.
Perform other duties as assigned to support departmental operations and meet campus needs.