Student Success Specialist

New York University • New York, NY

2d • $70,000 - $84,700 • Onsite

About The Position

As a critical member of the campus community, the Student Success Specialist will serve as an advocate charged with helping students navigate campus resources and resolve issues as part of a coordinated effort to ensure students thrive and persist to graduation. Practice data-driven outreach, pro-active resource referral, and timely/holistic interventions to meet the needs of students, especially those with complex issues that may span multiple offices/areas. Generate data and reports to help identify barriers to student satisfaction, retention and academic progression, engage in outreach to and documentation of students identified as at risk, and support university personnel who work with students encountering institutional challenges. Collaborate with offices across the university (e.g. Registrar, Financial Aid, Bursar, Student Affairs, the Schools and Academic Advising units) to assist students in resolving issues, navigating support, and managing complex cases that may affect persistence, satisfaction, and graduation. The role works directly with students, utilizing student information systems and early alert tools to ensure data-driven practices, appropriate documentation and holistic student support. All efforts will support and advance strategic university goals and measures, including first-year retention, student satisfaction and belonging, and the 6-year graduation rate.

Requirements

• Bachelor's Degree
• 2+ years related experience in enrollment management, academic affairs, student affairs, or student success-related areas in a higher education environment administering outreach, support, case management and/or services to college students, or equivalent combination of education and experience.
• Proven ability to support, advocate for and council student, successfully manage details independently and work within predetermined timelines.
• Ability to work within and navigate complex organizations to achieve outcomes.
• Excellent interpersonal skills, including the demonstrated ability to develop effective relationships and communicate with diverse populations and stakeholders.
• Ability to utilize data to inform decisions.
• Excellent written, and oral communication skills.
• Ability to work effectively to a wide range of audiences including students and their families, alumni, advisors, faculty and other administrators.

Nice To Haves

• Master's Degree in Higher Education, Student Affairs, Counseling, or related area
• Experience in case management or student advocacy and support, helping student navigate, progress, and successfully utilize resources in a higher education setting.
• Broad understanding of student services (academic and co-curricular) in a higher education setting.
• Experience developing and executing interventions for students that address curricular, career, and/or social barriers to student success and engagement.
• General knowledge of the range of student development and retention theories.
• An understanding of promising practices in one or more of the following areas: student success and retention, student engagement, student-alumni mentorship, student transition and development, behavioral science, and community and belonging in order positively affect key goals and outcomes.
• Experience with case management systems, Microsoft Office, Starfish by EAB, and PeopleSoft or other student information system.

Responsibilities

• Serve as an advocate charged with helping students navigate campus resources and resolve issues.
• Practice data-driven outreach, pro-active resource referral, and timely/holistic interventions.
• Generate data and reports to help identify barriers to student satisfaction, retention and academic progression.
• Engage in outreach to and documentation of students identified as at risk.
• Support university personnel who work with students encountering institutional challenges.
• Collaborate with offices across the university to assist students in resolving issues, navigating support, and managing complex cases.
• Utilize student information systems and early alert tools to ensure data-driven practices, appropriate documentation and holistic student support.
• Support and advance strategic university goals and measures, including first-year retention, student satisfaction and belonging, and the 6-year graduation rate.

Benefits

• In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $84,700.00.
• NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040.
• NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level