Advisor Services, Cost Basis Services Associate
About The Position
Schwab Advisor Custody and Trading (ACT) provides custodial, operational, and trading support for independent fee-based investment advisors. The Advisor Services Cost Basis Team supports Schwab advisors with tax, cost basis, and statement needs. The role handles advisor questions about Schwab’s cost basis offering, tax reporting, and statements; researches corporate actions; and provides flexible solutions tailored to advisors’ needs. The team emphasizes superior customer service, attention to detail, learning, and effectiveness in a fast-paced, professional setting. This position is intended to be performed on site in the specified location.
Requirements
- Bachelor’s degree or at least 1 year of experience in the financial industry.
- At least 6 months of customer service experience; internships and collegiate activities will be considered.
- Intermediate Excel skills, including the ability to handle large amounts of data.
- Ability to conduct superior follow-up, with excellent interpersonal, verbal, and written communication skills.
- Knowledge of internet-based research, personal workstations, and desktop applications.
- Strong organizational and analytical skills, including the ability to prioritize and coordinate multiple processes or projects.
- Analytical and problem-solving skills.
- Team orientation, enthusiasm, professionalism, a strong work ethic, and a high level of integrity and ethics.
Nice To Haves
- Experience working with regulatory or risk issues.
- SIE or Series 7; preferred but not required.
- Cost basis and tax knowledge; preferred but not required.
Responsibilities
- Answer inbound calls from advisors and internal business partners.
- Respond to client and service team requests received via email.
- Conduct training for advisors and business partners.
- Accurately process statement and cost basis enrollment forms.
- Discuss Schwab’s cost basis offering and answer questions about tax reporting and statements.
- Research corporate actions and offer solutions that fit each advisor’s needs.
Benefits
- Eligible for bonus or incentive opportunities in addition to the salary range.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
