Director, Cost Basis and Performance Reporting

RBC•Minneapolis, MN

2d•$140,000 - $230,000

About The Position

This position provides strategic and tactical direction and support for RBC US Wealth Management’s Cost Basis and Performance Reporting Operations departments. The Director ensures performance meets or exceeds industry and company standards for service, innovation, and professionalism, and aligns departmental plans and priorities with the firm’s strategic priorities and competitive position. The role interacts extensively with business lines and functional units, supporting internal and external customers, and serves as a knowledgeable senior-level liaison for Operations and RBC. The position requires understanding regulatory and organizational risks, end-to-end work processes, and dependencies across areas and departments. The Director leads the teams and oversees complex operational processes, training, succession planning, process effectiveness, and quality. The role oversees departmental budgets, spending, efficiencies, data quality, and compliance with IRS cost basis requirements, as well as the accuracy and strategic alignment of the firm-wide performance reporting application. The Director also manages stakeholder and employee communications, advises on cross-departmental decisions, executes business plans aligned with firm strategy, represents Operations on cross-functional projects and committees, monitors industry and regulatory developments, and supports employees through organizational change.

Requirements

A four-year degree from an accredited university or equivalent, or a high school diploma or equivalent and at least 7 years of securities, banking, technology, and/or job-specific industry experience.
At least 7 years of prior securities, banking, technology industry, and/or job-specific related experience.
Securities license 7 or 99, or ability to obtain a license within 120 days.
At least 5 years of demonstrated and sound experience leading and managing a team.

Nice To Haves

A four-year degree from an accredited university in business, finance, or a related field.
At least 10 years of credit operations, project management, vendor management, analysis, and/or risk control experience.

Responsibilities

Lead and manage teams to meet industry standards; oversee complex processes, training, succession planning, process effectiveness, quality consistency, and escalation of unresolved issues.
Serve as the senior Operations contact for business lines and functional units, and establish and maintain relationships with clients, business lines, and external vendors.
Oversee the Cost Basis Department, coordinate its budget, monitor spending, develop operational efficiencies, minimize data quality issues, and adhere to IRS cost basis requirements.
Oversee the Performance Reporting Department, coordinate its budget, monitor spending, develop efficiencies for the firm-wide performance reporting application, ensure data accuracy, and align the application with strategic goals.
Communicate RBC’s vision and organizational messaging, manage stakeholder communications, solicit customer feedback, foster a positive workplace culture, and develop presentations for senior leadership.
Stay informed about industry regulations, trends, and emerging technologies relevant to operations.
Advise on cross-departmental decision-making, develop and execute business plans aligned with firm strategy, and represent Operations on cross-functional projects and committees.
Ensure adherence to firm and regulatory policies and support employees through organizational transitions.