Director, Cost Basis and Performance Reporting

Royal Bank of Canada • Edina, MN

2d • $140,000 - $230,000

About The Position

This position provides strategic and tactical direction and support for the Operations departments of Cost Basis and Performance Reporting, ensuring their performance meets or exceeds industry and company standards for service, innovation, and professionalism. The Director aligns departmental plans and priorities with RBC US Wealth Management’s strategic priorities, competitive advantages, and industry positioning. The role works extensively with business lines and firm functional units to provide process and service support to internal and external customers, and serves as a senior-level liaison for Operations and RBC. The position requires understanding regulatory and organizational risks, end-to-end work processes, and dependencies across departments.

The Director leads both departments, oversees complex processes, manages budgets and spending, develops operational efficiencies, and ensures data quality and accuracy. The role also advises on cross-departmental decisions, supports employees through organizational changes, ensures compliance with firm and regulatory policies, and represents Operations on cross-functional projects and committees.

Requirements

• A four-year degree from an accredited university or equivalent, or a high school diploma or equivalent and at least 7 years of securities, banking, technology, and/or job-specific industry experience.
• At least 7 years of prior securities, banking, technology industry, and/or job-specific related experience.
• Securities Series 7 or 99 license, or ability to obtain the license within 120 days.
• At least 5 years of demonstrated, sound experience leading and managing a team.

Nice To Haves

• A four-year degree from an accredited university in business, finance, or a related field.
• At least 10 years of credit operations, project management, vendor management, analysis, and/or risk control experience.

Responsibilities

• Lead and manage teams to meet industry standards; oversee complex processes; provide training and succession planning; monitor process effectiveness; ensure consistent quality; and act as an escalation point for unresolved issues.
• Serve as the senior Operations contact for business lines and functional units, and establish and maintain relationships with clients, business lines, and external vendors.
• Oversee the Cost Basis Department, coordinate its budget, monitor spending, develop operational efficiencies, minimize data-quality issues, and adhere to IRS regulations for cost basis requirements.
• Oversee the Performance Reporting Department, coordinate its budget, monitor spending, develop efficiencies for the firm-wide performance reporting application, ensure data accuracy, and align work with the application’s strategic goals.
• Communicate RBC’s vision and organizational messaging, manage stakeholder communications, solicit customer feedback, foster a positive workplace culture, and develop presentations for senior leadership.
• Stay informed about industry regulations, trends, and emerging technologies relevant to operations.
• Advise on cross-departmental decisions, develop and execute business plans aligned with firm strategy, and represent Operations on cross-functional projects and committees.
• Ensure adherence to firm and regulatory policies and support employees through organizational transitions.

Benefits

• Comprehensive Total Rewards Program including bonuses and flexible benefits.
• Competitive compensation, commissions, and stock where applicable.
• 401(k) program with company-matching contributions.
• Health, dental, vision, life, and disability insurance.
• Paid time-off plan.
• Coaching and development opportunities from leaders.
• Flexible work/life balance options.
• Opportunities to do challenging work and take on progressively greater accountabilities.
• Access to a variety of job opportunities across the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Director