Retail Cosmetics Sales Associate - Lancome, Connecticut Post - Full Time

Macy's • Milford, CT

4d

About The Position

The Cosmetic Sales Colleague, also known as a Beauty Advisor, is a trusted beauty expert who creates personalized, inspiring shopping experiences that build customer confidence and drive sales. The colleague provides expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. They use product knowledge and awareness of current trends to introduce customers to relevant products and innovations, while building lasting client relationships through follow-up, virtual outreach, and personalized service.

Colleagues help prepare and maintain a clean, organized, shoppable sales floor and counter; review sales goals, new arrivals, best sellers, promotions, and trends; and provide welcoming, attentive service. They share loyalty program benefits, support sales events, meet sales goals, and collaborate with teammates to improve customer and store results. The role requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, with schedules dependent on business needs and availability.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to use point-of-sale technology and digital tools.
• Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders as required.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Build customer relationships and deliver personalized beauty experiences by identifying customer needs, demonstrating product application, and explaining beauty product benefits and use.
• Provide product advice, makeup application, skincare recommendations, and tailored consultations.
• Grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
• Meet and exceed daily sales goals through exceptional customer service.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Use clienteling tools to promote offers and product launches, participate in sales events, and complete ongoing training and vendor education.
• Maintain an organized, clean, and shoppable sales floor and counter; refresh signage and pricing and assist with merchandise moves as needed.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer engagement.
• Collaborate with teammates and support a positive customer experience.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed