About The Position

The Cosmetic Repair Associate helps ensure CarMax vehicles meet quality standards during reconditioning. The role performs Paintless Dent Repair (PDR), cosmetic wheel restoration, and interior repairs involving fabric, vinyl, leather, plastic, and carpet, including dye and color-matching techniques. Associates follow standardized processes and detailed work instructions, remove and replace vehicle parts as needed, and help ensure vehicles meet CarMax quality and safety requirements. The position requires compliance with Environmental, Health and Safety (EH&S) requirements and maintaining a clean, orderly work area. The position is located at CarMax’s Kansas City location in Merriam, Kansas, and is listed for an overnight schedule of 7 p.m. to 6 a.m., Monday through Thursday.

Requirements

  • Complete New Associate Orientation Training – Operations.
  • Ability to meet performance and workstation certification standards.
  • Strong attention to detail for data interpretation and record accuracy.
  • Ability to perform multiple tasks in a fast-paced, high-energy environment.
  • Physical ability to lift up to 50 lbs and work in indoor and outdoor conditions, including inclement weather.
  • Effective communication skills for customer and team interactions.
  • Flexible schedule availability, including nights, weekends, holidays, and 12-hour shifts.

Responsibilities

  • Perform advanced cosmetic repairs, including Paintless Dent Removal (PDR), wheel refinishing, and interior restoration, to meet CarMax standards.
  • Execute standardized processes and follow detailed work instructions to ensure consistent quality.
  • Remove and replace vehicle parts as needed during reconditioning.
  • Deliver exceptional service to internal teams and external customers.
  • Ensure vehicles meet CarMax quality and safety requirements.
  • Complete additional tasks as assigned by management.
  • Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Benefits

  • Paid sick time: up to 48 hours per year, accrued each pay period, for eligible full-time hourly or commission/incentive-eligible associates.
  • Paid vacation time: 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commission/incentive-eligible associates.
  • Paid holidays: 8 hours of pay for each of six scheduled holidays per year, plus one floating holiday, for eligible full-time hourly or commission/incentive-eligible associates.
  • Holiday Premium Pay when eligible associates work on a scheduled holiday due to business need.
  • Full-time salaried associates receive paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
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