Correspondent Services Specialist II

Federal Home Loan Bank of Cincinnati • Cincinnati, OH

10d • Hybrid

About The Position

The Correspondent Services Specialist II independently plans, organizes, and completes varied assignments while helping ensure that Correspondent Services activities are processed properly. The role researches and resolves moderately complex operational problems by contacting Bank customers, internal departments, other financial institutions, and service providers.

The specialist maintains in-depth knowledge of Correspondent Services operations, provides guidance and cross-training to junior staff, and helps distribute and complete workflow on time. The role provides professional support to Bank customers, investigates account discrepancies, and handles activities involving DDA accounts, including ACH, Safekeeping, Deposit Services, overdrafts, and other account activity. It also maintains current knowledge of relevant industry regulations and practices, documents procedures, prepares and maintains reports and audit records, and participates in the department’s Business Resumption Contingency Plan and its testing.

This is a hybrid work environment. The position is designated high risk under the Bank’s Background Check policy; employees in the role must submit to a background check biennially as a condition of continued employment.

Requirements

• Bachelor’s degree in business or a related field, or equivalent level of banking knowledge normally acquired through completion of such a degree.
• Five years of related work experience in progressively responsible positions.
• Excellent verbal and written communication and interpersonal skills, including the ability to negotiate effectively, interact professionally, and build strong relationships with internal and external contacts.
• Proficient working knowledge of personal computers, Excel, SharePoint, and Word.
• Mathematical aptitude to perform moderately complex calculations.
• Ability to work independently and resolve complex issues accurately while following established guidelines.
• Ability to prioritize work, perform under pressure to meet deadlines, and pay close attention to detail because errors could result in significant monetary loss to the Bank.
• Problem-solving skills, including the ability to make decisions and formulate immediate action plans to address potential problems and minimize or prevent financial loss.
• Demonstrated interest in working with varied backgrounds and perspectives, and ability to promote empathy, respect, and inclusion among team members.

Nice To Haves

• Related work experience preferably within the financial services industry.

Responsibilities

• Maintain comprehensive knowledge of Correspondent Services operations and handle administrative responsibilities with management assistance.
• Mentor and oversee junior-level staff, ensure adherence to procedures, distribute work, support timely workflow completion, and provide cross-training.
• Provide professional customer service by resolving production or technical problems and providing information and assistance.
• Investigate and resolve discrepancies in Bank customer accounts, escalating situations to management as appropriate.
• Interact with Bank customers and Bank departments to receive and review information about DDA accounts and related ACH, Safekeeping, Deposit Services, overdraft, and other activity.
• Stay current on National Automated Clearing House Association, Federal Reserve Bank, and securities industry legislation, regulations, practices, and procedures.
• Ensure job procedures are documented, completed, and uploaded as necessary.
• Prepare and maintain a variety of previous- and current-day reports, submit them to management for review and approval, and maintain audit records.
• Participate in the Correspondent Services department Business Resumption Contingency Plan and actively participate in testing the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level