Correspondence Specialist

American Coadius•Amherst, NY

2d•$17 - $19•Onsite

About The Position

Welcome to ACI, Your Employer of Choice Since 1989! American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, initiative-taking, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits. We work with some of the nation’s largest banking clients as an extension of their customer service department. We help their customers who have fallen into a delinquent status resolve these financial issues.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Previous compliance experience in a Collection or Banking environment
Detail oriented individual demonstrating a high level of initiative and proven ability to work independently.
Proficient computer skills using Microsoft Word, Excel, and PowerPoint.
Thorough knowledge of federal, state, and local laws, regulations and rules governing collections.
Ability to work as a team player while maintaining objectivity and impartiality from other departments.

Nice To Haves

College degree preferred.
Knowledge of CUBS Application System.

Responsibilities

Process electronic and written correspondence as required by client
Assist internal/external customers in accessing information, troubleshooting problems and resolving system inquiries.
Photocopy and file customer correspondence as required by ACI and Client policies and procedures.
Provide timely and accurate information to incoming internal/external requests.
Comply with company policies and procedures (to include all IT required security and privacy policies and procedures), client standards and all applicable federal, state and regulatory laws.
Adhere to communication transmittal requirements pursuant to client guidelines (encrypted portals or encrypted preferred method of transiting communications).
Provide audit support.
Conduct file audits to ensure that ACI meets or exceeds client standards for working accounts and provide feedback to operations and training departments to improve such performance.
Initiate corrective and disciplinary actions when necessary to curtail collectors' violations of federal and state laws that are detected during call monitoring and log such violations.
Participate in client call calibrations.
Perform other duties that may be needed and/or assigned by management.
Maintain a current working knowledge of relevant laws, regulations, and trends in the collection industry.
Administer Progressive Compliance Disciplinary Process.
Perform other duties as assigned.