Correspondence Representative I

American Addiction Centers•Charlotte, NC

1d•$21 - $31•Onsite

About The Position

The Correspondence Representative I is responsible for electronically scanning and indexing incoming correspondence using OnBase, assigning accurate document types for proper routing into Epic. This role involves reviewing documents for urgency, following alternate workflows as required by government or payer mandates, and collaborating with other departments to resolve issues. The representative will also handle opening, sorting, and distributing mail, providing front desk reception coverage, completing printing and document handling tasks, accessing and explaining information from patient billing and medical records systems, and documenting patient account updates. Communication with leadership regarding issues and adherence to Advocate Health and Revenue Cycle policies are also key responsibilities.

Requirements

1 year of experience in healthcare (revenue cycle favored), medical billing, cash application, or insurance follow-up.
Demonstrated knowledge of health care, insurance terminology, and medical billing.
Excellent follow-up skills.
Ability to speak English with ability to research and document on a computer.
Good communication skills for effective interaction with internal and external customers.
Ability to listen to and understand information and ideas presented verbally and in writing.
Strong analytic, organization, communication (written and verbal), time management, multi-tasking and human relations skills.
Ability to work independently and remain resilient under pressure in a fast-paced environment.
Strong attention to detail and accuracy.
Basic to intermediate computer skills, including proficient keyboard skills, use of a 10-key calculator, and experience with Microsoft Office products.
Ability to read, enter, and retrieve information from multiple patient accounting systems

Responsibilities

Electronically scan and index incoming correspondence using OnBase, applying expertise to assign accurate document types for proper routing into Epic.
Review documents for urgency and follow alternate workflows as required by government or payer mandates, ensuring prompt attention to time-sensitive items.
Collaborate closely with other departments to clarify document requirements and resolve issues, maintaining high standards of accuracy and speed to support compliance and AR resolution.
Apply strong analytical and problem-solving skills to identify and address discrepancies, improve processes, and ensure the integrity of document handling.
Open, sort, and distribute inbound and outbound mail, identifying correspondence for proper processing.
Provide front desk reception coverage as needed, including greeting visitors and managing the visitor logbook.
Complete printing and document handling tasks for various revenue cycle teams, including distribution and mailing of printed and interoffice documents.
Access, understand, and explain information from electronic patient billing and medical records systems, including claims inquiry, account history, and account status.
Accurately document and update patient account systems with all relevant information and actions taken.
Communicate openly with leadership regarding issues, concerns, and workflow challenges, and collaborate to determine solutions.
Adheres to established Advocate Health and Revenue Cycle policies, procedures, guidelines, and productivity standards and responsible for maintaining personal growth and development.
Responsible for reading and understanding all organizational policies and departmental policies and procedures.
Responsible for understanding and adhering to the organization’s Code of Ethical Conduct in personal actions.
Comply with the policies, regulations and laws applicable to the organization’s business.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program