Correspondence Representative I
About The Position
The Correspondence Representative I is responsible for electronically scanning and indexing incoming correspondence, reviewing documents for urgency, collaborating with other departments, and applying analytical skills to resolve discrepancies. This role also involves opening, sorting, and distributing mail, providing front desk coverage, completing printing and document handling tasks, and accessing patient billing and medical records systems. The representative will accurately document patient account systems and communicate openly with leadership regarding issues and workflow challenges. Adherence to Advocate Health and Revenue Cycle policies, procedures, guidelines, and productivity standards is required, along with a commitment to personal growth and understanding of organizational policies and ethical conduct.
Requirements
- Proficient in the use of a keyboard and has good analytical skills.
- 1 year of experience in healthcare (revenue cycle favored), medical billing, cash application, or insurance follow-up.
- Demonstrated knowledge of health care, insurance terminology, and medical billing.
- Excellent follow-up skills.
- Ability to speak English with ability to research and document on a computer.
- Good communication skills for effective interaction with internal and external customers.
- Ability to listen to and understand information and ideas presented verbally and in writing.
- Strong analytic, organization, communication (written and verbal), time management, multi-tasking and human relations skills.
- Ability to work independently and remain resilient under pressure in a fast-paced environment.
- Strong attention to detail and accuracy.
- Basic to intermediate computer skills, including proficient keyboard skills, use of a 10-key calculator, and experience with Microsoft Office products.
- Ability to read, enter, and retrieve information from multiple patient accounting systems
Nice To Haves
- Revenue cycle experience favored
Responsibilities
- Electronically scan and index incoming correspondence using OnBase, applying expertise to assign accurate document types for proper routing into Epic.
- Review documents for urgency and follow alternate workflows as required by government or payer mandates, ensuring prompt attention to time-sensitive items.
- Collaborate closely with other departments to clarify document requirements and resolve issues, maintaining high standards of accuracy and speed to support compliance and AR resolution.
- Apply strong analytical and problem-solving skills to identify and address discrepancies, improve processes, and ensure the integrity of document handling.
- Open, sort, and distribute inbound and outbound mail, identifying correspondence for proper processing.
- Provide front desk reception coverage as needed, including greeting visitors and managing the visitor logbook.
- Complete printing and document handling tasks for various revenue cycle teams, including distribution and mailing of printed and interoffice documents.
- Access, understand, and explain information from electronic patient billing and medical records systems, including claims inquiry, account history, and account status.
- Accurately document and update patient account systems with all relevant information and actions taken.
- Communicate openly with leadership regarding issues, concerns, and workflow challenges, and collaborate to determine solutions.
- Adheres to established Advocate Health and Revenue Cycle policies, procedures, guidelines, and productivity standards and responsible for maintaining personal growth and development.
- Responsible for reading and understanding all organizational policies and departmental policies and procedures.
- Responsible for understanding and adhering to the organization’s Code of Ethical Conduct in personal actions.
- Comply with the policies, regulations and laws applicable to the organization’s business.
Benefits
- Comprehensive suite of Total Rewards
- Well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
